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"Beautiful building! Polite staff. Awesome location. Cute room and decor, although very small. Heater worked and kept us warm. Comfy bed. Cool bar/lounge. Hotel Valet was awful. We rounded the city for 30 minutes trying to get into valet with no luck. Room did not have black out blinds so we were woken up as soon as the sun hit the window. Not to mention the drums that went off at 7am from protesters (not the hotels fault). Also our room was near the elevator and we could hear it all night and...

"Gingerbread house and tree made it very festive. Our 14th floor corner suite had incredible views! Everyone was friend, courteous, and professional . "

"We Love it! We would stay again on our future visit."

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"Friendly, clean and well located hotel. We were greeted personally by the staff and really felt welcomed. Coffee, water and cookies in the lobby were appreciated. The hotel had an agreement with the parking garage across the street and the price was better than any other downtown hotel."

"Great, affordable hotel with good room options. We wanted more than two beds and they had some with multiple bunk beds. The room is cozy and not a lot of extra space, but worked well for a bed and bathroom. The lounge area is also nice with some couches, tables, and a coffee machine. Location was great, too."

"The front desk person, night shift, was rude, everything else was fine. "

"No AC, and older single pane windows to open. This led to listening to the loud protests going on down the street. The staff at this hotel are extraordinary in every way. That made this hotel a great San Francisco stay!"

"Accomodating, friendly staff, clean updated property. Well located, walkable area. Affordable and recommended"

"I am not sure about the upgrade, al least was not mentioned. The hotel has a nice touch regarding an old vinyl player "

"Excellent! "

"This hotel was a clean, modern property to stay at. Easy walking around with many dining options close by. Staff friendly and helpful."

"Thank you Soma House for our clean room and friendly customer service. We stayed at the Soma House for a concert we were going to at the Bill Graham Civic Center. Perfect location and within walking distance. I don't recommend walking at night. Overall, I would stay here again for another event at the Bill Graham Civic Center. "

"Super convenient to the airport and the staff is always friendly."