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"The property was clean and the staff was extremely helpful in every way imaginable. Any issue I had was addressed with kindness and high concern. The rooms were clean and the showers appeared newly installed. The staff helped me call many times for a taxi, given I did not speak their language which made navigating through the country much easier. I felt safe as two security guards were at the entrance upon entering or leaving. Searches at times were even conducted to ensure no weapons...

"Service and staff are excellent and friendly. Food is above average. But rooms and bathrooms are disastrous. We were not able to take shower during our short stay."

"Our stay at lake resort was incredible, each and every staff, made us feel like we’re home. They even made welcome cake for us which is unforgettable. The rooms are spacious, clean, and convenient with breathtaking views in every corner. Thank you everyone for making our stay memorable, thank you Mesay for your hospitality."

"Excellent customer service food relatively good compared with other "5 star" hotels that i have been throughout my staying in ethiopia, but it's a bit far to go to. Other than that 10/10"

"Very good people and service"

"The spa was really good and the breakfast was fantastic. Highly recommend the hotel. "

"It is a beautiful place. Lake view patio."

"I like every thing, specially the service i get at the cultural dinning room, their food is delicious, the music band is amezing.I stay 4 days and i never go to any hotel or restaurant.The rooms are neet,the housekeepers are very friendly, the shuttle service is on time. Finaly the management is wonderful, from the security guard to the manager they are working team work they help you when you park,take your luggage. I'm from Canada and I am very happy and I will see them again."

"Good stay with friendly and attentive staff. The property is well designed with modern and well proportioned rooms, halls, elevators, swimming pool and reception area. Will stay again."

"The front desk employees and the manager are the worst i ever seen. The rooms are bad and no hot water in the room to shower. Food is bad. They advertise that they have a shuttle but they don't send any one to pick you up from the airport. I had to pay money and take a taxi to the hotel where i stayed only 1 day. Wat a disgusting place and managers. I don't know how this hotel got 4 star!"

"The staff are friendly and courteous to their customers. "