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"the onsen was seriously the highlight of the trip, and the staff was extremely helpful in helping me when I left something in my previous hotel, even though they didn't have to. The buffet breakfast and dinner was huge and the beds were really comfortable. I drove here so no idea on public transportation but parking was easy and I highly recommend!"

"Nice and chill environment, relax and enjoyable"

"The check in process and the follow up since the reservation made were excellent. The reception when we arrived was 10/10 perfect. If there were a rating of 11/10, I will use that."

"Staff were friendly and welcoming, and service was great. Views of Mt Sakurajima were absolutely beautiful which is partly why I booked. I opted for a room with private onsen as I have tattoos. They offered tattoo covers but I thought they looked a but silly as I ended up looking like a patchwork quilt. We did did go down the hotels cable car to check out the relaxation room and enjoy some ice pops and tea. My only disappointment was being offered dining option times of 5:30 or 7:30pm, we asked for 7:30 as we’d had a really late lunch. But were then told 7:30 was booked. We couldn’t really enjoy dinner as we were still full from lunch. It is enjoyable though having private dining spaces. "

"Only the staff should be more familiar with options to visit the nearby national park. But the reception is helpful with providing customers with maps. My only problem is the room price."

"Great large modern hotel! Nice parking right outside. Good choice for the city or airport. Overall great!"

"The staff was very helpful and friendly. Breakfast selection was very good. Dinner was good too"

"Clean and excellent service. Lots of facilities within the hotel. Breakfast and Dinner were excellent. Free supper is availabe at 10-11pm."