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"Highly recommend"

"Great staff response."

"Good service, easy check-in, staff welcoming and happy to speak English. Room was big and clean with a great view, with everything, even USB charging cord. Great location near many good restaurants and a shopping mall. Bus to Harbin airport and local metro are both walkable, but not short walks, some local buses right there though. "

"Overall quite a comfortable stay. Pillows were too flat for liking. And perhaps due to the high volume of guests over the festive period, they didn't have extra pillows at request, and ran out of sugar sachets at breakfast. Shower was nice and warm, pressure was great."

"1.Aircon not working properly 2.staff not helpful and friendly 3.paid room rate with free breakfast 3 people,but hotel asked to pay additional 1 breakfast even we only have 3 adults to have the breakfast. 4.hotel staff called to refund the breakfast money after we check out the hotel but asked we go down to the hotel to collect the money. "

"The room is not clean at all. Water tap is broken. It is not worth the price "

"The hotel is new, clean and convenient. Disappointed by the service: the staff could not find my order and ask me to delete my booking (what I refused of course) and book at hotel for the same price. They called several time my room while I was sleeping..."

"1. This hotel is "far away" from downtown Harbin. 2. Don't trust the map. When it gets traffic jam, you will need 1 and half hours to get to the airport. 3. I share with others in that the biggest complaint is a lack of the staff's profesisonalism and tardiness. Checkin takes 15 minutes. Checkout takes 20 minutes. 4. Once checked in, the locker was locked. You need a staff (which took another 15 minutes) to open it for you. 5. Some leftover food from the previous night was served in the...

"1. Check in is unprofessional, after getting my ID, front desk verified my phone number, after this step, they requested to see my original reservation receipt, which was very confusing. I asked something wrong? They said they just need to check. (Most of holiday in express can finish check in in 30 second, this one takes much longer time). 2. The hardware of hotel is good. 3. Breakfast choices are very limited, there was a purple sweet potato porridge they did not label it, I asked staff this...