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"Customer service and staff was so friendly "

"The hotel itself is very nice and historic inside. Our room was warm so I switched on the AC and we left the hotel. After our return, the room was still hot. So the AC wasn't working. At the front desk, I was told that they can check on this the next day as the AC was deactivated. We left the next morning so that didn't help at all for our sleep that night. We can't sleep in hot rooms. The employee told us to open the window if we'd like to cool down the room. I booked a hotel with AC so I can...

"Clogged drains in the shower, leaky tap. Tiny little sachet of liquid soap and shampoo in the bathroom. Broken handle on the window. TV remote control hardly works. Breakfast is ok. "

"I have stayed here many times and it is one of the best places in Ukraine. The staff are very friendly and the room is spacious. I never have any issues and if I do, it is corrected quickly. A great place to stay!"

"This is a nice, clean, comfortable hotel in a quiet area, yet only 5 minutes walk away from the centrum where you can find many cofes, restaurants and shops. Reception personnel speak English and they are kind, friendly and helpful. Tanya is an amazing young lady who makes you feel at home, away from home. "

"Hotel is nice and clean with friendly receptionists, though the family room looked a bit tight. We liked almost everything except their policy of paying for damaged stuff and soiled linen. It made our stay a bit uncomfortable as we could not be ourselves and relax to enjoy our stay. For example, I was charged for soiling my pillow case with the cream in my hair. The breakfast too was good but not very continental. I will still recommend it as it is good overall. You just have to be careful not...

"Great location and good hotel. New and clean rooms. Need to simplify the check in. Booked over Expedia where all my info is, member of the hotel chain where all my info is - still made me to fill out papers with my data.... minus - not much of a parking spots."

"Dedicated bomb shelter. Breakfast was good. Convenient central location."

"I very much enjoyed my stay. Very large and comfortable room. Very clean. Friendly staff. Layout is slightly confusing, but they had someone show me the way the first time. Will happily stay there again. "

"There was a very good restaurant connected to the hotel and the staff was great. I am a stranger to this country and they treated me with kindness and respect and I didn’t feel so alone "

"Rooms are specious and clean! I really enjoyed staying there. The hotel isn’t far from the city center yet the surrounding isn’t pleasant. In my opinion, the restaurant is overpriced as cooking is very basic."

"Nice city, good view, lot of local places to shop and eat. "

"Good central location. Bad; construction directly in front of the building makes it very noisy at night. I know this is a temporary problem, but it's a big construction project so it may be there for a long time."