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"Very good. The hotel staff are very nice and very friendly. I appreciate a lot of their hand-writing greetings. The food I had there for the dinner and breakfast are excellent."

"Hotel style property, a little larger than I expected. A bit dated. We stayed in a traditional Japanese room with futons. Overall the room was great, but the futons were the hardest, least comfortable of the trip. Meals however were excellent, and we very much enjoyed the outdoor baths."

"Fantastic service. The checkin was super easy and efficient. The front desk agent went above and beyond his duties to help my guests navigate their way to the Hotel since it’s relatively new and unique. The young ladies working the morning shift were equally helpful when I needed help translating and making calls. I can’t recommend enough and would absolutely stay again because they’re affordable, super kind and close to everything. Thank you"

"The experience with this hotel is almost perfect, except for the breakfast offering was too little."

"highly recommended！"

"Good base for exploring area. Rooms are huge with great views. Kaseki dining in-room was excellent. Large indoor and small outdoor onsen provided variety. Helpful staff given we were probably the only non-Japanese staying there."

"Spent two nights at the hotel and was very pleased with the location and service.. rooms face either the mountain range or Sakurajima, excellent amenities and helpful staff"

"The building and the room are clean and fine, but the location was far enough from the airport that you would absolutely need a taxi to get to the airport. However, you’re supposed to make a taxi RSVP at least 48 hours before the date you need it. Local taxis are usually fully booked by early RSVPs, and wont be able to come pick you up like you would expect. I didn’t know that till I arrived at the Inn late in the evening, and I needed a taxi in the next morning fairly early. So I had to figure...

"I was nervous since I’ve never spent this much on an overnight stay before but everything was perfect. Reception was great and welcoming. The room wa a beautiful and spacious. The food was amazing!! And they brought it to the room (the sever we had was so nice and friendly). Our room had a outdoor bath and it really hit the spot. 10/10 experience I would stay here again and recommend to my friends."

"Excellent customer services and onsen facilities. Overall hotel facility would be perfect if the accessibility and connectivity between the Main Building and the South Building could be improved, as there is only one staircase available for connecting these two buildings which is absolutely inconvenient for elderly and wheelchaired people and baby pram."

"We like the indoor family onsen and breakfast. The outdoor family onsen is abt 100 steps away. The staff are friendly and helpful. However facilities are a bit old and our room’s light was sort of broken and very dim at night."

"The unit is very decent with a lovely private onsen. The staff is very helpful and kind. It’s money worthwhile. I will probably visit again if I visit the area again in the future. "

"A full ryokan with onsen and futon beds. Food provided as Half-board was excellent and abundant . A wonderful experience. The staff were extremely helpful."