2/10 Terrible
Onnwah
22 Sept,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception Staff (smiler) didn’t understand what disabied twin room is. Made my disabled husband walk more than 20 steps up to 1st floor and then another 20 steps to last room on 1st floor. My husband had polio when he was 2.5 years old. He had been wearing a caliper on his right leg since 2.5 years old.
I don’t think smiler’s English language understanding is good enough for her job. I rang to ask for disabled twin room. She said she move us down from 2nd floor to 1st floor near to reception on ground floor. Room 119 was not the 1st room on the 1st floor. It was the last room on the 1st floor! The 1st floor corridor was a death trap; too narrow. This is an old hotel. In the event of a fire, there will be a stampede and people will be trampled to death in the panic. I normally stay in IHG , Marriott and Premier inn hotels. They have wide corridors so people will not be trampled to death in an emergency. Plus, the hotels we stay at have Disabled bedrooms which are more spacious and can accommodate a wheelchair.
If Continental Derby hotel didn’t have disabled bedrooms, the receptionist should have said they don’t have disabled bedrooms and advised me to go elsewhere when I rang more than 1 week before checking in. She probably thought she was being helpful by moving us from 2nd floor to 1st floor.
The room was so unsuitable we drove home from derby to new Malden KT3 3JJ that same night. We did not stay in the hotel room.
I would like a full refund of £58.68 please. Thanks
Onnwah
Stayed 1 night in Sep 2024