2/10 Terrible
Harshavardhini
Travelled with family, Business traveller
1 Aug,2024
Disliked: Staff & service, property conditions & facilities
I had a rather disappointing experience. Upon arrival, the check-in process was slow and disorganized, with staff seeming indifferent to the growing line of guests. When I finally reached my room, I found it to be poorly cleaned; there were stains on the carpet, and the bathroom had not been thoroughly sanitized. Additionally, the room was too dirty and had the worst smell imaginable. The air conditioning was non-functional, making the room unbearably hot.
The bedding was the worst I have ever encountered, with uncomfortable, worn-out mattresses and stained sheets. The restroom was equally appalling, with broken fixtures and an overall unhygienic condition. The amenities were subpar, with inconsistent Wi-Fi and other promised services not being provided.
The noise levels were unbearable. Despite requesting a quiet room, I was placed next to a noisy elevator and could hear loud conversations and footsteps from the hallway throughout the night. The hotel restaurant also failed to meet expectations, serving lukewarm food with inattentive service.
When I brought these issues to the attention of the hotel staff, they were unresponsive and failed to address my concerns adequately. Overall, the lack of cleanliness, poor customer service, and inadequate amenities made my stay very unpleasant. I demand a full refund for my stay and intend to report this hotel to the relevant authorities.
Harshavardhini
Stayed 1 night in Jul 2024