4/10 Poor
Charyl
9 Aug,2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only redeeming quality of this place is that the staff are very friendly, polite, and helpful. The photos on the site are very deceiving and are staged. The bathrooms are not as nice as pictured. There are many things wrong like not being able to get hot water in the sink. Quick fixes to sinks and showers. I had two different rooms since I came back after my Inca Trail trek. The first room smelled of urine coming from the bathroom. It was very small with not a lot of room to move around or put your things in. The second room the bathroom was better but the shower curtain wasn’t long enough and the floor would get wet. The sheets feel like paper and the pillows were not very comfortable. At night, it is so cold. Luckily, you can ask for a room heater but it doesn’t warm up the room as much as you’d like. The location is great but I would not recommend staying here if comfort is something important to you.
Charyl
Stayed 3 nights in Aug 2024