2/10 Terrible
Chad
9 Dec,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia sucks and I will never ever ever use them again. The system changed the dates and wouldn’t accept the changes and the delay made me inadvertently pay for the wrong dates. I was in the lobby of the hotel while doing this and they couldn’t correct it and Expedia would let me change the dates. I didn’t elect the guarantee availability because I was in the freaking lobby and shouldn’t have needed it. Expedia has taken the last reservation from me or my five adult children. It is impossible to contact a person on the phone or in their chat queue. I will disown any of my children that use Expedia. I ended up getting a room at the counter without using a site and the facilities were fine but the fact that they use the Expedia site and this can’t be the first issue they have had makes me feel this rating is deserved by them as well. Going to stick with ihg.
Chad
Stayed 1 night in Dec 2024