2/10 Terrible
Calvin
Travelled with partner
16 Feb,2025
Disliked: Staff & service, amenities, property conditions & facilities
My girlfriend's period came unexpectedly and unlike any other hotel I was charged for towels and this has never happened in all of the comfort suites......EVER. You can control mother nature and instead of washing the towels with bleach like in the past, this particular property charged me and additional $100. I do not agree with what we can't control and I understand policies and procedures but throwing all towels away and charging me is ridiculous. I drive trucks and have stayed in many comfort suites and this is not the first time that my girlfriend had an unexpected visitor but for this place to just charge me and not call and we talk about it is crazy. I would have felt better if they told me why first. Towels are not $150 for 2 or 3 but this was one of the worst hotels I ever stayed in.
My shower had warm water and no where close to hot. I did not like I had to play with the handle just to get warm water when I was trying to get hot water. FIX YOUR PIPES if you expect a better review.
Calvin
Stayed 2 nights in Feb 2025