2/10 Terrible
Ronald
22 Nov,2024
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was in very poor condition. The TV didn’t work, the safe didn’t work, the phone didn’t work and there were exposed wires in the room, which is dangerous. The bathroom had broken racks and tp holder. The fixtures had white crud all over them and were unsanitary. The dressers were all scratched up and dirty. The pool was cloudy with rust on the sides and couldn’t be used. There was trash around the area as well as the garbage cans were never emptied and smelled. The Restaurant was always closed and it was rare to reach anyone. We tried many times to contact the general manager by phone and email and she never replied or answered. The grounds were also unkept. We took photos of all the problems. We checked out after staying only one night and are still waiting to hear back for a refund of the 6 nights we didn’t use. Upon leaving we spoke to the office assistant who told us we would be refunded. It has been a week and we are still waiting so we will now try to get a charge back through our credit card. We also contacted Expedia and have a case no. They also tried to contact the hotel with no response.
Ronald
Stayed 7 nights in Nov 2024