4/10 Poor
John
Travelled with family
3 Oct,2024
Liked: Cleanliness
Disliked: Staff & service
I had a three night stay and only stayed two. It was not the property alone. I did not feel welcome after I complained about the cold room the first night.
The hotel is rated 9.6 on Expedia. This is too high. I expected something special. I am used to wonderful hotels and expected this to be on par based on the rating.
Firstly I searched for a hotel near Chantilly. It says it is 12 miles but this must be as the crow flies as it takes 45 minutes and the hotel is not near any shopping or restaurants.
The positives are the driveway up to the property. It is gorgeous. Long, narrow and tree lined. The woman who works there had a warm smile and really wanted to please us. At breakfast there was local honey and home made jam. When you drive up the old Chateau is gorgeous. Parking is convenient and free
The negatives ... we were very cold the first night. I think it got down to 16 C. I slept in a sweater with socks on. My wife just froze in her pajamas.
When I told the owner the next morning he showed me the thermometer was 21. It was 10 am. Of course it was warmer. He did get us a portable heater but it was clear he was done with me.
You could not go into the Chateau part. It is for receptions. So the rooms are in the wing and drab. Breakfast feels like a hallway. There is a big fireplace but no fire. At least for us. The shower had Luke warm water. I am not saying don't stay here but you should know what you are getting. It's a nice 3 star hotel not a Chateau experience
John
Stayed 3 nights in Sep 2024
