4/10 Poor
Douglas
27 Nov,2024
Disliked: Staff & service
Unfriendly night staff -hotel not dog friendly in their excessive charges for a dog to stay only one night. They charged an undisclosed, excessive dog fee for a one night stay of $75. (The hotel at our end destination charges the same amount of $75 for one week,)
At check in, I asked to speak with management about the possibility of a price concession on the extreme fee that was undisclosed on the booking
Online. We would have never stayed with this pricey fee. The night front desk woman in blue and green hair snapped at me before I could finish my sentence as she rudely interrupted and snapped at my request “No, there’s nothing I can do and will not be contacting my manager.” Every customer request/complaint should be heard and listened to and responded to. Will never stay here again since customer voices are not cared about or listened to. When we were leaving there was paint spots all over lobby floor with no signage.
Douglas
Stayed 1 night in Nov 2024