10/10 Excellent
Simin
Travelled with family
12 Feb,2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay! The clean and lovely room had a well-equipped kitchen and spacious bathroom. The coffee beans tasted mild and sweet; it's different from the breakfast coffee they offered. I hardly heard my neighbors talking, but the hallway was filled with the sound of door closures. The soft bed and pillows were too soft for me, but others might find them cozy. The friendly and helpful staff greeted us warmly upon arrival and departure. The hotel’s communication was smooth, with professional and responsive staff via email and SMS. Kelly, in particular, was a pleasure to work with and left a lasting impression with her attentiveness and efficiency. The housekeeping service was great overall, handling all the regular tasks efficiently, which I really appreciated. I was pleasantly surprised that the hotel offered turndown service. The only thing I noticed was that the hotel-provided drinkware and slippers were moved, even though I had marked them with personal items, causing a bit of a mix-up between my stuff and my travel partner’s. Otherwise, everything was great! For breakfast, the menu was simple but satisfying. The last night during my stay, I dined at the hotel’s restaurant, Lowland. The dishes were delicious and the service was excellent. I’d recommend The Pinch to travelers who want more than just a place to stay—it's a comfortable, welcoming spot that feels like a home away from home.
Simin
Stayed 3 nights in Feb 2025