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"Even though we stayed only one night in Hai Phong, Sheraton was the best hotel we stayed during our entire trip."

"We were at this property originally for 4 nights and ended up staying for an additional 10 nights. The staff is more than amazing and the atmosphere is perfect for a variety of people. "

"We had an excellent stay, beautiful hotel, our one bedroom suite was huge, gorgeous furniture and very comfortable and clean, it was a great base for us to visit the Halong Bay área. There isn’t much around the hotel as the area is still being developed, however this was fine with us, as between visiting the bay, we relaxed and enjoyed the lovely facilities and restaurant, the food was great. Staff were superb and nothing was too much trouble "

"Excellent hotel and facilities "

"I had great experience with property and their staff. They were very polite and helpful "

"Service is good. Very helpful staffs at counter esp Hoa and Trang. Hotel is a bit quiet during the night not much to do at night."

"The hotel is very well managed, spotless clean & updated with a cute contemporary style, Beds comfy!! Warm welcome with fruit and smoothies, and breakfasts were not buffet, decent options, and servings large. Great downtown location. The window views of an abandoned building with garbage galore behind it was disappointing - but not uncommon in Vietnam. Overall, I would bring my family to this hotel any day. Bonus: the company also runs tours, thus making the planning seamless."

"Great staff"

"Amazing hotel, truly fantastic facilities at a very good prices. Front desk informative and helpful. It’s a very nice stay in a Japanese hotel in Vietnam. Location is little bit outside of the town, but easy ride from airport and quick taxi ride to town. It’s nice to discover local places, for sure not touristy like Hanoi. "