Castaway Island Hotels from S$57

"Air con did not work and towels were not available until 630pm next day"

"Hotel was really really good we did lots of fun, everything was excellent "

"clean friendly staff "

"I have stayed at Sheraton Tokoriki three times over the years and have always loved it, which made this most recent stay particularly disappointing. In the past, the service has been a standout feature of the resort. Staff would usually know you by name within a day or two and service felt attentive and warm. Unfortunately, this visit felt completely different. Service throughout the resort was consistently slow and inattentive. For example, we waited around 1.5 hours for a simple coffee to arrive, and long waits for service in the restaurants were common. Food and drinks were not offered poolside, which is unusual for a resort of this standard. On several occasions we found ourselves standing and waiting while staff finished their own conversations before acknowledging us, and when service did come it often felt as though we were inconveniencing them. There were also issues with the food and beverage offering. Some menu items did not match their descriptions and overall the pricing felt very high relative to the quality delivered. More broadly, there seemed to be an underlying staff morale issue. The atmosphere suggested that staff were unhappy, which unfortunately translated into noticeably poor customer service. We did raise these concerns with management during our stay, however no real solutions were offered. This is a beautiful resort in an incredible location, which is why it’s so disappointing to write this review. Based on our previous stays, Sheraton Tokoriki "

"Great food, great service, calm and peaceful, great live music, great everything "

"Amazing "

"Great stay. Best resort we've ever stayed at. Clean friendly. Nothing to fault."

"We had a wonderful stay at the Raddison - the swim up bar makes for a great time. The pool is wonderful and one of the only pools in the area with a good amount of shade sails over it which makes a huge difference when you’re spending hours of your day in it! The breakfast buffet had a great selection of food and the Italian restaurant on site was a highlight. The only downside of this place is the beds in the rooms are doubles not queens, but that wouldn’t stop me staying again. "

"Very convenient to Port Denarau. Everything you need to be away from home and feel like you’re home."