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The Coal Exchange Hotel

3.5 star property
Hotel with a 24-hour front desk, near Principality Stadium

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Photo gallery for The Coal Exchange Hotel

In-room safe, individually decorated, iron/ironing board, free WiFi
Exterior
Reception
Restaurant
In-room safe, individually decorated, iron/ironing board, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Breakfast available
  • Bar
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Family Room

Bathroom

Family Room

Highlights

Individually decorated
Connecting rooms available
LCD TV
Jetted bath
Rainfall showerhead
Private bathroom
Hairdryer
Shower/bath combination
  • 60 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Jetted bath
Rainfall showerhead
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Triple Room, Accessible

In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room, Accessible

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 39 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Quadruple Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Quadruple Room

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Jetted bath
Rainfall showerhead
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room with Shower

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard King Room with Shower

Highlights

Individually decorated
Connecting rooms available
LCD TV
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
Digital channels
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Presidential Suite

In-room safe, individually decorated, iron/ironing board, free WiFi

Presidential Suite

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Jetted bath
Rainfall showerhead
Private bathroom
Hairdryer
  • 75 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Jetted bath
Rainfall showerhead
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Rainfall showerhead
Hairdryer
Private bathroom
Jetted bath
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ

What's nearby

  • Wales Millennium Centre - 6 min walk - 0.6 km
  • Cardiff Bay Waterfront - 9 min walk - 0.8 km
  • Cardiff Bay - 14 min walk - 1.2 km
  • Cardiff Castle - 5 min drive - 3.6 km
  • Principality Stadium - 6 min drive - 4.1 km

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Dock - ‬5 min walk
  • ‪The Eli Jenkins - ‬4 min walk
  • ‪Côte - ‬5 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪Yakitori 1 - ‬5 min walk

About this property

The Coal Exchange Hotel

Hotel near Cardiff Bay
The Coal Exchange Hotel provides amenities, such as a bar and a restaurant. Stay connected with free in-room WiFi.
Other perks include:
  • Full breakfast (surcharge), express check-out and a 24-hour front desk
  • Concierge services, multilingual staff and a lift
  • Smoke-free property, luggage storage and a front desk safe
  • Guest reviews say great things about the helpful staff
Room features
All 55 individually decorated rooms have amenities, such as late-night room service, free WiFi and safes.
Extra amenities include:
  • Free toiletries and hairdryers
  • 30-inch LCD TVs with digital channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 15 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 26 December:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 15.00 for adults and from GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Is The Coal Exchange Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Coal Exchange Hotel?

The Coal Exchange Hotel doesn't offer parking.

What time is check-in at The Coal Exchange Hotel?

Check-in start time: 3 PM; check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Coal Exchange Hotel?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Coal Exchange Hotel located?

Located in Butetown, this hotel is within a 15-minute walk of Coal Exchange building and Cardiff Bay. Principality Stadium is 1.4 mi (2.2 km) away. Cardiff Bay Station is only a 5-minute walk and Cardiff Central Station is 23 minutes.

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The Coal Exchange Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 400 out of 717 reviews
Rating 8 - Good. 178 out of 717 reviews
Rating 6 - Okay. 73 out of 717 reviews
Rating 4 - Poor. 39 out of 717 reviews
Rating 2 - Terrible. 27 out of 717 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Joe

Good size rooms and excellent restaurant
Stayed 1 night in Feb 2025

8/10 Good

Paul

Staff were great, public areas really nice. A vast place, clearly old and a handful to maintain, room felt a bit tired and need of an update. Would stay again though, nothing major!
Stayed 1 night in Feb 2025

10/10 Excellent

Apeksha

Amazing hotel staff, you’re visiting a piece of history.
Stayed 1 night in Jan 2025

10/10 Excellent

David

The hotel is very well presented. The staff were welcoming and helpful, ordering taxis for me. My room was very comfortable and clean with all necessary facilities. I had an excellent sleep. The late bar was a welcome facility. It was well stocked and an opportunity to socialise with other rugby fans
Stayed 1 night in Feb 2025

10/10 Excellent

Tony

Historic bld great jet bath
Stayed 2 nights in Jan 2025

10/10 Excellent

Bruce

Lovely historical building in convenient location for Mermaid Quay, Millennium Centre etc. lovely room and very helpful staff. Would definitely stay again
Stayed 1 night in Dec 2024

10/10 Excellent

Rich

Lovely hotel. Nice rooms. Tasty breakfast. Pleasant staff.
Stayed 1 night in Oct 2024

10/10 Excellent

lucy

Loved our stay staff and hotel excellent
Stayed 1 night in Nov 2024

8/10 Good

Rosaleen

Great hotel
Lovely and quirky hotel. Spacious rooms and comfortable beds.
Stayed 1 night in Dec 2024

10/10 Excellent

Lacey ward

The property was like walking into a museum, it was very beautiful, a old building with a fascinating history behind it, it was stunning on the outside as well as the inside
Stayed 1 night in Jan 2025

10/10 Excellent

Karen

Good hotel
Lovely comfortable stay. Very convenient for restaurants and theatre.
Stayed 1 night in Nov 2024

8/10 Good

Joanne

Nice stay
Excellent stay, nice and quiet. Would recommend.
Stayed 1 night in Oct 2024

10/10 Excellent

Stephen

Amazing hotel, great stay, lovely rooms.
Stayed 1 night in Sep 2024

10/10 Excellent

Louise

A lovely relaxing evening in a super comfy bedroom. The bath was big enough for two people to share comfortably. The only down side was the shower had a really annoying cold drop!
Stayed 1 night in Jan 2025

10/10 Excellent

Simon

Grand old historical building
Great to see an old historic building with modern rooms. Very comfortable, massive spa bath and quiet
Stayed 1 night in Nov 2024

8/10 Good

Rebecca

Room was very big, bath was lovely and bed really comfortable. Staff at the desk were very welcoming and helpful. There was however marks on the bed spread, watermarks and ring marks on the desk and dust in the bathroom. The property is very old and the room was freezing!! We had two heaters so managed to defrost after a few hours. Enjoyed our stay but with a few tweaks it could have been even better!
Stayed 1 night in Jan 2025

8/10 Good

M

Unique decor
Stayed 1 night in Dec 2024

8/10 Good

Linda

The breakfast buffet was kept in containers which were warm, not hot. The plates were not warm enough. The individually cooked Full Welsh was not hot enough either. I asked the chef to reheat my cooked breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

Katarzyna

Prime location, rooms need updating. Checking staff super nice and friendly!
Stayed 1 night in Nov 2024

8/10 Good

Claire

We had a great stay and thoroughly enjoyed. Aura is beautifully renovated. Love how historical features are in place. The big ball room kind of area is so beautiful

8/10 Good

Ceri

A beautiful building and excellent breakfast. We came down for breakfast 15 minutes before the end and there was still lots of hot food. Very friendly staff. It is an old building, room 150 was very noisy, and we were kept up by the very noisy pipes from our room and the surrounding rooms. But all was forgiven due to the amazing shower and fantastic breakfast. We'll definitely stay again...with ear plugs.
Stayed 1 night in Dec 2024

10/10 Excellent

Nicolas

Nice historial place to stay in Cardif
Very nice historical place, need some refurbishment but apparently already planned.
Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Loved it, we will be staying again.
Stayed 1 night in Jul 2024

10/10 Excellent

Pamela

Great stay
Stayed 1 night in Jul 2024

4/10 Poor

Lara

Liked: Property conditions & facilities
Very dark hotel and room gloomy and in need of a refurbishment!
Stayed 1 night in Dec 2024