Hotel de la Cité Carcassonne - MGallery Collection

Luxury hotel with winery and full-service spa

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Where to?

Dates

July 2025

August 2025

Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas

1 bedroom, premium bedding, pillow-top beds, minibar

Overview
Rooms
Location
Policies

VIP Access

Exceptional

Popular amenities

Bar
Parking available
Pet-friendly

includes taxes & fees

30 Jul - 31 Jul

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Room options

All rooms

1 bed

2 beds

3+ beds

Showing 7 of 7 rooms

Suite, 1 Double Bed, Terrace

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

Sleeps 2
1 Double Bed

Classic Room, 1 King Bed, City View

Exceptional

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

20 sq m
City view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

Sleeps 2
1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

Sleeps 2
1 King Bed

Superior Room, 1 Queen Bed, Terrace, Garden View

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

Sleeps 2
1 Queen Bed

Family Room, Multiple Beds

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

Sleeps 4
1 Double Bed and 2 Single Beds

Superior Room overlooking the gardens and ramparts - a king-size bed

Exceptional

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

20 sq m
Sleeps 2
1 King Bed

About the area

Place Auguste Pierre Pont, Carcassonne, Aude, 11000

What's nearby

Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
Aude Gate - 2 min walk - 0.2 km
Theatre Jean Deschamps - 3 min walk - 0.3 km
Château Comtal - 3 min walk - 0.3 km
Narbonnaise Gate - 3 min walk - 0.3 km

Getting around

Carcassonne Station - 9 min drive
Carcassonne (CCF-Pays Cathare) - 15 min drive

Restaurants

‪Restaurant la Barbacane - ‬1 min walk
‪Le Bar à Vins de la Cité - ‬1 min walk
‪L'Escargot - ‬3 min walk
‪Comte Roger - ‬2 min walk
‪Le Trouvère - ‬3 min walk

About this property

Hotel de la Cité Carcassonne - MGallery Collection

Luxury hotel located in City of Carcassonne

You can look forward to an attached winery, a poolside bar and a terrace at Hotel de la Cité Carcassonne - MGallery Collection. Active travellers can enjoy cycling at this hotel. Treat yourself to a body scrub, a massage or a body wrap at the on-site spa. The on-site French cuisine fine-dining restaurant, La Barbacane 1 étoile, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as shopping on-site and a garden.

You'll also enjoy perks such as:

Swimming pool with sunloungers and pool umbrellas
Buffet breakfast (surcharge), bike hire and valet parking (surcharge)
An electric car charging station, a seasonal outdoor pool and babysitting (surcharge)
A water dispenser, a gift shop and wedding services
Guest reviews give top marks for the helpful staff

Room features

All 59 individually furnished rooms feature comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and air conditioning.

Other amenities include:

Recycling, LED light bulbs and eco-friendly cleaning products
Eco-friendly toiletries, baths or showers and hairdryers
42-inch flat-screen TVs with cable channels
Free infant beds, electric kettles and daily housekeeping

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, Spanish

Similar properties

Pet-friendly
Free WiFi
Restaurant
Air conditioning

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Uncovered valet parking on site (EUR 30 per night; includes in/out privileges)
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7 AM to 10:00 AM for a fee: EUR 30 for adults and EUR 15 for children
A bar/lounge
A poolside bar
A restaurant
Snack bar/deli

Restaurants on site

Bar Blbliothèque
La Barbacane 1 étoile

Things to do

Bicycle rentals
Full-service spa
Library
Seasonal outdoor pool
Shopping
Steam room
Winery

Family friendly

Babysitting (surcharge)
Free cot
Laundry facilities
Seasonal outdoor pool
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre
Meeting rooms

Outdoors

Garden
Pool loungers
Pool umbrellas
Terrace
Vegetable garden

Full-service spa

2 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Facials
Manicures/pedicures
Prenatal massages
Spa open daily
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

2 floors
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1909
Designated smoking areas (fines apply)
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Free cot
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Bathtub or shower
Dressing gowns
Hair dryer
Slippers
Towels provided

Entertainment

42-inch flat-screen TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Individual decor
Individual furnishings
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per night

Service animals are welcome, and are exempt from fees

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for EUR 80.0 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 15 for children
Valet parking fee: EUR 30 per night (in/out privileges)
Pet fee: EUR 20 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: EUR 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Property Registration Number FR0F532662145

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

The seasonal pool will be open from June to September

Pool access available from 8:00 AM to 8:00 PM

Reservations are required for massage services, spa treatments and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Cite MGallery Collection

de la Cite Carcassonne MGallery Collection

Hotel Cite

Hotel Cite MGallery Collection

Hotel de la Cite Carcassonne MGallery Collection

Hotel Cite Carcassonne MGallery Collection

Cite Carcassonne MGallery Collection

De La Cite Carcassonne

Hotel de la Cite Carcassonne - MGallery Collection Hotel

Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Frequently asked questions

Does Hotel de la Cité Carcassonne - MGallery Collection have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Hotel de la Cité Carcassonne - MGallery Collection?

As of 10 Jul, 2025, prices found for a 1-night stay for 2 adults at Hotel de la Cité Carcassonne - MGallery Collection on 30 Jul, 2025 start from S$591.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel de la Cité Carcassonne - MGallery Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel de la Cité Carcassonne - MGallery Collection?

Valet parking is available for EUR 30 per night. Limited spots are available.

What time is check-in at Hotel de la Cité Carcassonne - MGallery Collection?

Check-in start time: 4 PM; check-in end time: midnight.

What time is check-out at Hotel de la Cité Carcassonne - MGallery Collection?

Checkout is at noon.

Where is Hotel de la Cité Carcassonne - MGallery Collection located?

Located in City of Carcassonne, this luxury hotel is steps away from Historic Fortified City of Carcassonne, Basilica of St. Nazaire and St. Celse and School Museum. Aude Gate and Museum of Chivalry, Arms & Archery are just steps away. Carcassonne Station is 27 minutes by foot.

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Hotel de la Cité Carcassonne - MGallery Collection Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Natalie

5 Jul, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing stay!

Stayed 1 night in Jul 2025

10/10 Excellent

Mark

10 Jun, 2025

Liked: Cleanliness, amenities, property conditions & facilities

We very much enjoyed our 5 night stay. The location is spectacular. The hotel and grounds were beautiful. The staff were polite and very helpful.

Stayed 5 nights in May 2025

10/10 Excellent

Mike

12 Jun, 2025

Liked: Cleanliness, amenities, property conditions & facilities

I had a fantastic stay! The room was spotless, the staff were incredibly friendly, and the spa services were top-notch. The experience at restaurant was amazing

Stayed 1 night in May 2025

10/10 Excellent

Jo Ann

8 Jun, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Wow this was a wonderful place to stay. Fantastic room, pool and outdoor bar area. In the heart of the old town. Excellent staff. Highly recommend!!!

Stayed 2 nights in May 2025

10/10 Excellent

Michelle

20 Jun, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Charming "old world" hotel inside the medieval walled city. Front desk staff was extremely helpful. Enjoyed dinner at the hotel one night. Nice breakfast buffet. Loved sitting outside on the sofas with a cold glass of wine in the afternoon.

Stayed 1 night in May 2025

10/10 Excellent

Normand

28 Apr, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing staff and service. Beautiful hotel.

Stayed 2 nights in Apr 2025

10/10 Excellent

Stephen

27 May, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Set in the medieval City with spectacular views from the hotel and a lovely private garden, this is a very opulent hotel. It might seem pricey but well worth the money.

Stayed 3 nights in May 2025

10/10 Excellent

Terrance

10 Jun, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Highly recommend for a real first hand experience of the Cite. Dinner was superb and the staff very accommodating. Please don't wear your AC/DC t-shirt, flip flops and cowboy hat to dinner.

Stayed 2 nights in May 2025

10/10 Excellent

Jacqueline

1 Jun, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely amazing experience staying in this historic property. The staff were attentive had an issue with the bar regarding drinks but this was effectively resolved in a courteous manner. Will definitely be back . Had a beautiful room overlooking the square and city The gardens restaurant and pool were stunning and the hotel restaurant exceptional

Stayed 3 nights in May 2025

8/10 Good

Alison

21 Jun, 2025

This is a very nice hotel in the walled city. Views are beautiful and the food is very good. Service was nice but a bit unorganized. We had some trouble with our room so they upgraded us to a suite. This is an old property (formerly the bishops house) and needs some upgrades like carpet and paint, par for the course with these older properties.

Stayed 3 nights in Jun 2025

10/10 Excellent

Gabriel

19 Jan, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was amazing. We will be staying here again.

Stayed 1 night in Dec 2024

10/10 Excellent

Melanie

2 Jul, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This beautiful Bastide is worth a visit and as it’s also small, staying at the L’Hotel de Cité was an oasis all in itself. I would go back just to stay at the hotel. The staff is incredibly friendly and helpful. Someone quickly appeared when we parked as it was unusually hot to pick us up and whisk us to the hotel without us even requesting it. I can’t tell you how grateful I am to this person as we had our small frenchie with us and they do not do well in the heat. The hotel is absolutely gorgeous with wonderful gardens and lounge areas. The spa looked nice (will need to book that next time too) and the onsite restaurant was a nice added perk although you can walk the entire village quite easily with many options for food. The boulangerie right next door has the best ever chocolatines (also worth going back for). I would highly recommend a stay here.

Stayed 1 night in Jun 2025

10/10 Excellent

Julia

20 Oct, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel!

Stayed 1 night in Oct 2024

10/10 Excellent

Patrice

9 Mar, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was perfect

Stayed 2 nights in Mar 2025

10/10 Excellent

Jeremy

7 Apr, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best way to stay to immerse yourself in old times

The medieval city of Carcossonne is amazing, like stepping back in time, and staying at the Hotel De La Cite just contributes to this feeling (although only build in 1880's). A grand, imposing building directly opposite the Basilicca puts it at the heart of the old city. Excellent service, lovely comfortable rooms and a garden that is great for relaxing in the afternoon sun.

Stayed 3 nights in Apr 2025

10/10 Excellent

Alessandro

3 Sept, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great facilities and good location.

Stayed 3 nights in Aug 2024

10/10 Excellent

Mark

21 Mar, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Locate the parking outside of the city wall and have the porter drive you and your luggage in. Do not attempt to park at the hotel. Wonderful property.

Stayed 1 night in Mar 2025

10/10 Excellent

Keir

29 Mar, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely old hotel. With old comes one downside. Very difficult to control the heat! It was sweltering in the room even set at 15, so we left the windows open. That's the only downside. It was a great stay in a very unique location.

Stayed 2 nights in Mar 2025

10/10 Excellent

Laura

25 Oct, 2024

Liked: Cleanliness, amenities, property conditions & facilities

An absolutely gorgeous hotel that is in an excellent location and with beautiful gardens right on the walls of the city. It is like an oasis and we had a fantastic time! The restaurant is also excellent, especially great value is the lunch set menu.

Stayed 2 nights in Oct 2024

10/10 Excellent

laurence

1 Sept, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wow what an unbelievable hotel with such amazing surroundings

Stayed 1 night in Aug 2024

10/10 Excellent

anita

1 Oct, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good service, food and location. Comfortable room. Pretty hotel

Stayed 1 night in Sep 2024

10/10 Excellent

Mark

21 Mar, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An incredible hotel!

This hotel was phenomenal. I am well traveled, and found this to be exceptional. I was upgraded to one of the suites, where I had one of the largest balconies one could ever expect from a hotel overlooking the southwest of France. I also had another balcony in the sitting room. The staff was really friendly and helpful. One tip – you cannot really drive to this hotel. It’s hard to find, and you have to park a bit away in the parking lot and track up the hill into the walled city. .

Stayed 1 night in Mar 2025

8/10 Good

Flavio

1 May, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

For a 5 star hotel , the room was very outdated with a shower inside a tub which was awkward to stay in and a shower movable glass barrier that didn’t prevent spraying water into the floor Area around toilet was stained dark Bed was wonderful and room spacious but the plethora of carpeting gives an impression of not being totally clean The breakfast was good but not close to what we have experienced in other 5 star hotels The restaurant Le Barbacane was extremely overpriced for what it proposes although dessert was devine. I would say that this hotel merits a 4 and not a 5 star but the staf was the difference in making every effort to make our stay a nice one

Stayed 5 nights in Apr 2025

10/10 Excellent

Anne

18 Oct, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were amazing and so kind. We loved every moment at the hotel and we only wished that we stayed longe r

Stayed 1 night in Oct 2024

10/10 Excellent

Jean

27 May, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was absolutely lovely and the staff professional and helpful. A must stay if in Carcassonne.

Stayed 1 night in May 2024

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Hotel de la Cité Carcassonne - MGallery Collection

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Photo gallery for Hotel de la Cité Carcassonne - MGallery Collection

Reviews

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Room options

View all photos for Suite, 1 Double Bed, Terrace

Suite, 1 Double Bed, Terrace

Highlights

View all photos for Classic Room, 1 King Bed, City View

Classic Room, 1 King Bed, City View

Highlights

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Highlights

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Highlights

View all photos for Superior Room, 1 Queen Bed, Terrace, Garden View

Superior Room, 1 Queen Bed, Terrace, Garden View

Highlights

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Highlights

View all photos for Superior Room overlooking the gardens and ramparts - a king-size bed

Superior Room overlooking the gardens and ramparts - a king-size bed

Highlights

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About the area

What's nearby

Getting around

Restaurants

About this property

Hotel de la Cité Carcassonne - MGallery Collection

Awards and affiliations

Languages

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Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

National rating

Property is also known as

Frequently asked questions

Have a question?

Hotel de la Cité Carcassonne - MGallery Collection Reviews