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"The address listed is not the address you'll be staying in. It's a big company that has a bunch of properties under vision apartments. That being said, I was not contacted in advance to send my passport information before arrival. There is no "front desk" service, but it does state that you have to send your information beforehand. Since i booked through Expedia and there was no way of contacting the company, i had to call Expedia when i was overseas to get help for this. To save all of you...

"Nice, clean, comfortable bed, desk, kitchenette, clean shower, floor heating, spacious and welcoming. Good breakfast. "

"We were in Zürich for New Years and everything about this property was amazing! The room was clean, easy to access, and had a good view. It was centrally located and great walking distance from just about anything. If you’re not a walker there is plenty of public transportation. There’s public parking garages but you do have to pay. The only issues we had with our room was the shower drain wasn’t working properly and water flood into the bedroom. we had to use all our towels to clean it up and...

"The shower and toilet (bathroom) were separate from the room. Both the room and bathroom had loud locks so you would disturb the other guests when going to the bathroom. The shower had no soap dish/shelf. The soap dispenser was broken, so no soap came out. The room was extremely hot and smelt of smoke. The sinks in the kitchen and bathroom were both tiny. The location is good but the accommodation is not comfortable. I would suggest paying more if you can or staying near the airport and...

"No reciept at check in which meant I was lucky I could remember the room number & I did not have access to wifi. "

"Property lived up to the expectations. Walkable distance to all the shops and to the lake. Apartment was extremely cozy and comfortable. This is my second time staying here and will continue to book here in the future."

"Great kitchen with everything you need. Coop Supermarket was conveniently located next door. Had a river view, but was next to the train track and busy road. The surrounding area was up-and-coming, and not as clean as other areas in Luzern. Easy and quick to get to the city center. The bus stop was right in front of the apartment. "

"We had a wonderful time and were very well taken care of. There was an issue caused by Expedia during our stay which the hotel staff resolved with utmost thoughtfulness and professionalism. They booked us a separate hotel for a portion of our stay at no additional cost, transferred our bags and got us a gift. "

"Apartment is big with a sizeable living and fully equipped kitchen complete with cutleries, knives , wine opener, a few saucepans , frying pans oven , microwave , fridgr and dishwasher . The bathroom is big, clean and looks newly renovated There is a bus stop 3 mins walk away which goes to the Lucerne central bus station which is very convenient. "

"Located in Horw but well connected with trains to downtown Lucerne. Check in was cumbersome as it was all ‘personless’. I did not see a hotel employee in the 3 days we stayed and that felt impersonal and vague. One must have a good data plan and lots of phone battery life at all times otherwise you cannot enter the building. There is no one you can call if you are stranded out. The electronic key did not work all the time. While in the building, wifi was adequate. Parking is paid (CHF 7 per 24...