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Terracaribe Hotel - In Cancun (Downtown Cancun)

3.0 star property
Bask by the pool or unwind at the rooftop bar while soaking up Cancun's lively atmosphere.

Choose dates to view prices

Photo gallery for Terracaribe Hotel - In Cancun (Downtown Cancun)

Outdoor pool
Reception
Desk, WiFi, bed sheets
Lobby sitting area
32-inch flat-screen TV with cable channels, TV

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is S$48
includes taxes & fees
16 Mar - 17 Mar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 Queen Bed

Desk, WiFi, bed sheets

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Wardrobe
Desk
Daily housekeeping
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds

Desk, WiFi, bed sheets

Superior Room, 2 Queen Beds

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Wardrobe
Desk
Daily housekeeping
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior

Desk, WiFi, bed sheets

Room Superior

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Desk, WiFi, bed sheets

Room Standard

  • Sleeps 2
  • 1 Double Bed

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Interior entrance

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7.0 out of 10, Good, (1002)
The price is S$51
includes taxes & fees
18 Mar - 19 Mar
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About the area

Map
Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500

What's nearby

  • Ultramar Ferry Puerto Juárez - 3 min drive
  • Gran Puerto Pier - 4 min drive
  • Plaza 28 - 4 min drive
  • Cancun Mall - 5 min drive
  • Puerto Cancun Marina Town Center - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪El Mero Mero - ‬7 min walk
  • ‪Puente Puerto Juárez - ‬6 min walk
  • ‪Café Donceles - ‬10 min walk
  • ‪Taqueria Bonampak - ‬5 min walk
  • ‪Donceles 28 - ‬6 min walk

About this property

Terracaribe Hotel - In Cancun (Downtown Cancun)

Hotel near Gran Puerto Pier
Close to Ultramar Ferry Puerto Juárez, Terracaribe Hotel - In Cancun (Downtown Cancun) provides amenities, such as a rooftop terrace and a coffee shop/cafe. Guests can connect to free WiFi in public areas.
Additional perks include:
  • An outdoor pool
  • Express check-in, a 24-hour front desk and smoke-free property
Room features
All 55 rooms feature comforts such as air conditioning, in addition to thoughtful touches such as free Internet access and room service.
More conveniences in all rooms include:
  • Bathrooms with showers and baths or showers
  • 32-inch flat-screen TVs with cable channels
  • Daily housekeeping, desks and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Los Caracoles

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the boardwalk/promenade
  • Rooftop terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note the property is located on the corner, right before the bridge going to Puerto Juarez.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Terracaribe
Terracaribe Cancun
Terracaribe Hotel
Terracaribe Hotel Cancun

Frequently asked questions

Does Terracaribe Hotel - In Cancun (Downtown Cancun) have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Terracaribe Hotel - In Cancun (Downtown Cancun)?

As of 2 Mar,2025, prices found for a 1-night stay for 2 adults at Terracaribe Hotel - In Cancun (Downtown Cancun) on 16 Mar,2025 start from S$47.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Terracaribe Hotel - In Cancun (Downtown Cancun) pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Check-in start time: 3 PM; check-in end time: 6:00 PM.

What time is check-out at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Checkout is at noon.

Where is Terracaribe Hotel - In Cancun (Downtown Cancun) located?

Located in Downtown Cancun, this hotel is 1.2 mi (1.9 km) from Gran Puerto Pier.

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Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 230 out of 729 reviews
Rating 8 - Good. 247 out of 729 reviews
Rating 6 - Okay. 157 out of 729 reviews
Rating 4 - Poor. 51 out of 729 reviews
Rating 2 - Terrible. 44 out of 729 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Adetomiwa

Liked: Amenities
I like the quietness
Stayed 5 nights in Dec 2024

10/10 Excellent

Silvia

Staff was awesome Lusio front desk clerk was the Best. Hotel, very clean, we had clean sheet everyday, new hand soap. Clean pool. Location was awesome, transportation was close ,the Niño Beach was at walking distance, walking distance to affordable place eat and walking distance to public transportation.
Stayed 4 nights in Jan 2025

10/10 Excellent

Derrick

Great place to stay on your vacation
Stayed 8 nights in Apr 2024

10/10 Excellent

Sergio

Liked: Amenities
Agradable
Stayed 1 night in Jun 2024

10/10 Excellent

Robert

Nice room very clean and quiet. Comfortable stay. Good value.
Stayed 1 night in Nov 2023

10/10 Excellent

Julia

It’s a nice and simple hotel, very clean. The room is confortable and big.
Stayed 1 night in May 2023

10/10 Excellent

Annie

Good for one night near Puerto Juerez.
Stayed 1 night in Apr 2023

2/10 Terrible

Carlos

Disliked: Staff & service, amenities
The staff is rude and demand your kids identification. Which no other hotel requires. It is cheap as long as you don’t have to deal with front dedk
Stayed 2 nights in Jun 2024

8/10 Good

Max

Liked: Cleanliness
The place smells dusty
Stayed 1 night in Mar 2024

4/10 Poor

Tien

Liked: Amenities, property conditions & facilities
Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood. Close to bus stations to go to Hotel Zone.
Stayed 7 nights in Mar 2024

10/10 Excellent

Karan

Great
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Nice budget hotel to stay, clean, pool, a/c
Great place to stay for a night or two with low budget, in order to discover Cancun or near activities. Dificult to reach the parking, lot of traffic, but not as loud as we thought. Nice people in the front desk and parking was in the street, so it didnt look that safe, but it is private for guests only, so it worked fine.
Stayed 1 night in Jun 2022

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
Stayed 1 night in Dec 2023

4/10 Poor

Steve

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Stayed 3 nights in Jan 2024

6/10 Okay

Luz

Disliked: Communication
I didn't like it because they offer restaurant service but it's totally false, they don't serve you and the restaurants are very far away.
Stayed 1 night in Sep 2023

6/10 Okay

jose

Liked: Amenities
No hot water in shower. And no alcoholic beverages allowed. People are on vacation that’s what we do. Jacuzzi not working. We will have to think about staying here next time. It’s sad because we have been staying there for years when we travel to Cancun

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Communication
Terrible hotel, beers not allowed. Not clean.
Photo of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
Stayed 1 night in Sep 2023

4/10 Poor

Patricia

Liked: Amenities, property conditions & facilities
I liked that it was very clean and the staff is terrific, in spite of what looks like poor senior management. Lucio, at reception was a prince, and very helpful. He deserves a BIG raise. Breakfast was pretty good and reasonable. GREAT coffee. BUT, pool didn't have a pump, or it wasn't on,so the water was breeding germs and not at all refreshing...in fact it was hot. Advertised hot tub was dirty and not working. One had to ask for toilet paper, God forbid they leave a spare when running low, or notice when lights need a replacement bulb. It felt like being ahead of maintenance instead of reacting to what's needed is not in the management plan, i.e., things got addressed when the customer asked for it, it wasn't ever anticipated or addressed with any initiative. I understand the no smoking rule, but there is a no alcohol rule, so if you want a cold beer in your room, you do without or risk sneaking it in...the best thing about this place is it's clean with a great staff, who is left to deal with poor management overall. I would never stay there again, in spite of the staff. There are other places in this price range that have to be better. I got the feeling that saving money and cutting corners is of utmost importance, not customer satisfaction. Give Lucio a raise!
Stayed 1 night in Jun 2023

10/10 Excellent

Cristian

Seguro
Stayed 1 night in Sep 2024

10/10 Excellent

Belgi estefy

Todo muy bien
Stayed 1 night in Oct 2024

4/10 Poor

indo

Stayed 1 night in Nov 2024

10/10 Excellent

Abe&Tina

Stayed 1 night in Oct 2024

6/10 Okay

Maria de los Milagros

Liked: Staff & service
Mala ubicación. Escases de art en hab. Mala atenci
Mi estancia fue mala no son cortes no guardan las maletas si llegas antes ( por razones de vuelo) te tienen hasta las 3 en punto para empezar a pedir habitación.el baño no tenía agua en el tanque. El agua estaba fría no hubo caliente. No hay en la habitación cafetera ,plancha,ni horno. No hay lugar donde poder sentarte ni mesa para colocar tus cosas,el teléfono para llamar a recepción en mal estado. La ubicación es un área muy peligrosa,barrio bajo ,delincuencia muy cercana,no puedes salir del hotel de noche a menos que lleves vehículo. No lo recomiendo hay otros lugares con ese precio en mejores condiciones de ubicación. De complemento en la habitación.no sirve la cafetería y cuando funcionó solo había huevos. La alberca no se ve ,ni siquiera está en un lugar accesible. No hay elevadores . Es un mal lugar para disfrutar el descanso.
Stayed 3 nights in Sep 2024

8/10 Good

Oscar

Todo bien a excepción de q n dejan tomar en propiedad
Stayed 4 nights in Sep 2024

2/10 Terrible

Luisa

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
En el desayuno, a todo lo que preguntábamos, comentaban que no había, por ej el caso de unos huevos a la mexicana, que no tenían jitomate, y ya que consiguen jitomate dicen que chiles tampoco, las chefs fueron amables, sabemos que ellas intentaron resolver con lo que tenían. Atención de todos los recepcionistas fue pésima, parecía que te hacían un favor al darte información o resuloción de problemas, la actitud y servicio dejaron mucho que desear por parte de empleados.
Stayed 4 nights in Aug 2024