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Krystal Grand Cancun All Inclusive

4.0 star property

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Photo gallery for Krystal Grand Cancun All Inclusive

Exterior
4 outdoor pools, pool umbrellas, pool loungers
1 bedroom, premium bedding, down duvets, pillow-top beds
Exterior
1 bedroom, premium bedding, down duvets, pillow-top beds

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Housekeeping
  • Spa
The current price is S$406
includes taxes & fees
14 Jul - 15 Jul

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Altitude Suite King, Ocean Front

1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Suite King, Ocean Front

8.6 out of 10
Excellent
(16 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Corner Suite Ocean Front

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Partial Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Family Room, Multiple Beds, Partial Ocean View

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 88 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds, Ocean View

7.4 out of 10
Good
(38 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Corner Suite, Partial Ocean view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(24 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Master Suite, Ocean front

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Room, 1 King Bed, Partial Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, Partial Ocean View

7.8 out of 10
Good
(23 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Suite 2 double beds, Boulevard view

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room, 1 King Bed, Sea View

1 bedroom, premium bedding, down duvets, pillow-top beds

Honeymoon Room, 1 King Bed, Sea View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Presidential Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 132 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Boulevard View

1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Suite King, Boulevard View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

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  • Breakfast included
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8.6 out of 10, Excellent, 1,061 reviews
The price is S$507
includes taxes & fees
4 Jul - 5 Jul
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About the area

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.0 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km
  • Hotel Zone Beaches - 9 min drive - 5.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

Upscale family-friendly hotel near Gaviota Azul Beach
Close to Hotel Zone Beaches and Cancun Convention Center, Krystal Grand Cancun All Inclusive provides a swim-up bar, a beach bar and a poolside bar. This hotel is a great place to bask in the sun with a white sand beach, beach cabanas and sunloungers. Treat yourself to reflexology, a hot stone massage or a detox wrap at Krystal Spa, the on-site spa. Make sure that you enjoy a meal at the 8 on-site restaurants, including brunch, lunch and dinner. Yoga classes are offered at the gym; other things to do include beach volleyball. In addition to a corner/local shop and a terrace, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • 4 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • A beach club on-site, supervised childcare (surcharge) and a front desk safe
  • A TV in reception, tour/ticket information and beach towels
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 398 rooms feature comforts, such as premium bedding and laptop-compatible safes, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs, childcare services and free infant beds
  • Pillowtop mattresses, down duvets and free extra futons
  • Bathrooms with showers and free toiletries
  • 50-inch LED TVs with premium channels
  • Wardrobes/cupboards, balconies and free extra beds

All-inclusive details

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

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View from room

Krystal Cancun All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
7.4 out of 10, Good, 1,099 reviews
The price is S$349
includes taxes & fees
26 Jun - 27 Jun
Krystal Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 6 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • La Taquería
  • Red Fish
  • Restaurante Ayami
  • Risotto
  • The Grill

Things to do

  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free extra futon
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.19 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Access to the Infinite pool is available only for guests staying at the Altitude Tower

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Krystal Grand Cancun All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of 25 Jun, 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on 14 Jul, 2025 start from S$405.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Grand Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Cancun All Inclusive?

Self-parking is free at this property.

What time is check-in at Krystal Grand Cancun All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Krystal Grand Cancun All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Krystal Grand Cancun All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Krystal Grand Cancun All Inclusive located?

Nestled on the beach, this Zona Hotelera hotel is just steps away from Gaviota Azul Beach and Hotel Zone Beaches. Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

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Krystal Grand Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 398 out of 1004 reviews
Rating 8 - Good. 208 out of 1004 reviews
Rating 6 - Okay. 160 out of 1004 reviews
Rating 4 - Poor. 105 out of 1004 reviews
Rating 2 - Terrible. 133 out of 1004 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10

This was a great place to stay the staff is very nice
Stayed 3 nights in Jun 2025

10/10

Great location, amazing staff
Stayed 4 nights in Mar 2025

10/10

Great property
Stayed 5 nights in Jun 2025

6/10

Older resort. Elevators had no air. Needs new bed. Beds were awful. Restaurants food wasn't bad. Pool area food was great.
Stayed 4 nights in Jun 2025

8/10

The reception is VERY slow for check in and out
Stayed 2 nights in May 2025

10/10

The staff was friendly and accommodating to us. I enjoyed my stay very much. I plan to return.
Stayed 5 nights in Apr 2025

6/10

Elavator was broke, hot in the elevator and lobby...if youll fix that it would be a great hotel.
Stayed 5 nights in May 2025

10/10

Excellent service, delicious food and amazing beach! Would return for the experience!
Stayed 4 nights in Mar 2025

10/10

Amazing staff!!!
Stayed 7 nights in Mar 2025

6/10

Food selection and food in general was awful, doors slam very loud, hot when you come in main entrance
Stayed 4 nights in May 2025

8/10

The best thing was the beach and stopping store walking distance.
Stayed 5 nights in Feb 2025

10/10

Very nice, beautiful beaches
Stayed 2 nights in Feb 2025

8/10

Beach
Stayed 5 nights in Mar 2025

6/10

The elevator were like a sauna, no air conditioning in this hot weather, also the staff just waiting for tips , some of them don't even look at you .
Stayed 6 nights in May 2025

8/10

It was good stay but the room i expected more with the ocean view, i expected more fancy but it is what it is .... the buffet was great 👍 ill stay there again but with a more newer room.the location was excellent
Stayed 3 nights in Apr 2025

10/10

Wonderful resort, many restaurant options.Just make sure you make reservations ahead, so you don't miss out. The beach location is superb.
Stayed 3 nights in Feb 2025

10/10

Great beach access!!

10/10

From the check in to the check out everyone was very helpful. Altitude Tower service was VIP. Thank you
Stayed 4 nights in Mar 2025

10/10

Stayed in the Krystal altitude very clean. All the staff on the property were friendly and helpful. For sure, will be revisiting this hotel to stay in the future. 10/10
Stayed 5 nights in Mar 2025

10/10

It was a great time. Our concierge Janer was great! I will definitely be coming back
Stayed 3 nights in Feb 2025

10/10

Great overall resort — be aware there are two towers, highly recommend staying at altitude it’s a much nicer experience. Food is just ok, entertainment mixed depending on night some good some just ok. If you are looking for nice resort definitely worth considering great beach too. I would say though If you are looking for something very authentically Mexican, this is not the place. Would definitely stay again.
Stayed 4 nights in Mar 2025

10/10

Great service!
Stayed 3 nights in Feb 2025

8/10

The staff was very good. The food needed to be improved for an all inclusive. The beach area was nice the rooms were good also. Enjoyed my trip.
Stayed 3 nights in Feb 2025

10/10

This resort truly sounds like a delightful place to stay. The accommodations must have been exceptional, creating a memorable experience. It's wonderful place to enjoyed my time. Such positive feedback speaks volumes about the resort's quality. I hope others have the chance to experience the same level of satisfaction.
Stayed 2 nights in Feb 2025

10/10

This all-inclusive resort is a gem: 5 restaurants/snack bars, gorgeous beachfront rooms; excellent cleaning service, and activities seemingly arranged around the clock. Though you don’t need to leave the resort unless you want, you should. Shopping areas include markets with lovely original designs, and excursions to places like Tulum’s Mayan Ruins are a must-see. The concierge can arrange anything for you. We’ll return soon.
Stayed 6 nights in Mar 2025