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Krystal Cancun All Inclusive

4.0 star property
Family fun on the beach, with outdoor pool, near Tortuga Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Krystal Cancun All Inclusive

View from room
Café
3 bars/lounges, swim-up bar, poolside bar
Outdoor wedding area
Outdoor banquet area

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub
  • Pool
  • Gym
  • Room service
The price is S$372
includes taxes & fees
3 Feb - 4 Feb

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Double Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Hairdryer
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, Two Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Family Studio, 1 King Bed with Sofa bed, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dining table
LED TV
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Bathrobes
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Hairdryer
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout curtains, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Bathrobes
Hairdryer
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Krystal Grand Cancun All Inclusive

Pool
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Spa
Kids pool
7.2 out of 10, Good, (1071)
The price is S$615
includes taxes & fees
5 Jan - 6 Jan
Krystal Grand Cancun All Inclusive
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About the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 4 min walk - 0.4 km
  • Forum Beach - 5 min walk - 0.4 km
  • Caracol Beach - 7 min walk - 0.6 km
  • Hotel Zone Beaches - 12 min drive - 5.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Coco Bongo - ‬4 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk

About this property

Krystal Cancun All Inclusive

Upscale all-inclusive hotel near Cancun Convention Center
At Krystal Cancun All Inclusive, you can look forward to a swim-up bar, a poolside bar and shopping on-site. With a white sand beach, sunloungers and beach volleyball, this hotel is the perfect place to soak up some sun. Treat yourself to aromatherapy, a facial or a massage at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and local and international cuisine. Fitness classes are offered at the gym; the property also has a garden, a hair salon and dry cleaning/laundry services. In addition to 3 bars and a free children's club, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • A free beach club on-site, beach umbrellas and a water dispenser
  • Concierge services, a gift shop and multilingual staff
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 502 rooms feature comforts such as 24-hour room service and laptop-compatible safes, in addition to perks such as late-night room service and free WiFi. Guests reviews say good things about the clean rooms at the property.
More amenities include:
  • Recycling and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 42-inch LED TVs with cable channels
  • Wardrobes/cupboards, childcare services and coffee/tea makers

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Children's club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping
  • Spa tub
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Cancun All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of 3 Jan,2025, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on 3 Feb,2025 start from S$371.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Cancun All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Krystal Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront hotel is connected to the convention centre and within a 5-minute walk of Gaviota Azul Beach and Cancun Convention Center. La Isla Shopping Mall is 2.1 mi (3.4 km) away.

Krystal Cancun All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 329 out of 1023 reviews" "
Rating 8 - Good. 211 out of 1023 reviews" "
Rating 6 - Okay. 193 out of 1023 reviews" "
Rating 4 - Poor. 120 out of 1023 reviews" "
Rating 2 - Terrible. 170 out of 1023 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Claudia

Stayed 5 nights in Dec 2024

2/10 Terrible

Leonardo

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Marco Antonio, Bellflower

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice it definitely has the nicest beach in Cancun. The food was a bit lacking tho unfortunately. The drinks were good except on the last 2 days they did not have syrup for the drinks. Other than that I would recommend specially for the price
Stayed 8 nights in Nov 2024

4/10 Poor

payam

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at this hotel in Cancun for seven days, and I have to say, I was quite disappointed overall. While the room offered an amazing view—probably the best you can find in Cancun—the rest of the experience left a lot to be desired. First, the elevator was out of service for a couple of days, which was extremely frustrating. Guests were left waiting over 20 minutes for the elevator, and at one point, we had to use the stairs to get to the 7th floor and back down. Second, the service was not up to par. I called four times to request a bath towel, and they never brought it. I ended up waiting to take a shower, but it never came. The food was just okay—nothing impressive—but the servers were friendly and hardworking, which I appreciated. Another plus was the hotel’s proximity to downtown Cancun; it’s only a 5-minute walk, which is convenient. However, the hotel itself is very old and outdated. While the location and view are definite highlights, the overall experience doesn’t make up for the lack of maintenance and poor service. Unfortunately, I wouldn’t recommend this hotel to anyone.
Stayed 6 nights in Dec 2024

4/10 Poor

Sergio

Disliked: Staff & service, property conditions & facilities
Stayed 9 nights in Dec 2024

6/10 Okay

Bayo

It’s ok
Stayed 5 nights in Dec 2024

10/10 Excellent

Subir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be. Nice rooms, respectful staff. Mesmerizing view of the ocean from the room balcony. Easy access to the beach- very clean and comfortable beach amenities. Family friendly access to the pool. The entire property is children friendly!
Stayed 6 nights in Dec 2024

8/10 Good

Kenneth, DePere

Travelled with partner
Liked: Staff & service, amenities
The location was great for swimming in the sea. The pool was nice and clean. The buffet was ok and the all inclusive dinner options were pretty good. The staff was very nice. We could have been better prepared with peso’s or more smaller American bills for tipping. It was hard to find change for American dollars anywhere.
Stayed 4 nights in Dec 2024

8/10 Good

Roberto Prospero

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is above average. Nothing stands out but nothing is horrible. Food is very decent. Beach is amazing! Located near downtown and shopping centers. Everyone is very friendly.
Stayed 7 nights in Dec 2024

4/10 Poor

Minerva D

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived we were hounded to attend their timeshare presentations. I couldn’t get information on any excursions in the area without committing to attend their meeting. The “all inclusive” dining was mediocre and the desserts were tasteless. The drinks were all watered down. Not all drinks are a part of the “all inclusive” package. Definitely would not recommend.
Stayed 5 nights in Dec 2024

8/10 Good

Romulo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on a room that was closer to the bars and night clubs and the music was loud during the night, otherwise everything was outstanding.
Stayed 2 nights in Dec 2024

4/10 Poor

Moinuddin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My stay at Krystal Cancun was mediocre at best. The one positive to consider is the location of the hotel itself: with its proximity to entertainment and being at almost the corner of Zona Hotelera. There was a lot of sand and space, which was nice. Customer service was fine, but this is merely an expectation that should've been met regardless as a four star establishment. Other than that, I would not waste my money here again. On the day of check in (December 19th), we were told we would have access to all of the restaurants on property and 24 hour room service during our six day stay. We were also told that there was a buffet, but the restaurants did require a reservation for dinner. What we were not told, however, was that we would be charged a premium on Christmas Eve to go to any of the restaurants on the property except one. This was unbelievable considering how many times I was told "yes, this is part of the all-inclusive". Overall, the food was bad, especially if you have dietary restrictions. We made a booking for a restaurant only for us to receive an email notification that it was canceled. The rooms were pretty old with almost no renovation. In room facilities were lackluster, especially when you consider the premium paid for this "four star hotel". The toilet was leaking and it was not fixed even after we let the front desk know. Overall, this hotel management should improve room condition and food quality.
Stayed 6 nights in Dec 2024

10/10 Excellent

michael, New Haven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent, the property and rooms were clean. The food was good. The alcoholic drinks could be better they were very sweet. While at the beach the jet ski guys set up their tent right in front of me and blocked my view of the ocean and when asked they wouldn't move so be aware of where you sit and make sure you save your chairs early because they fill up fast.
Stayed 6 nights in Dec 2024

10/10 Excellent

Dylan Connor

Liked: Property conditions & facilities
Stayed 8 nights in Dec 2024

10/10 Excellent

Muhyadiin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Professional customer service
Stayed 6 nights in Dec 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, beautiful ocean view.
Stayed 8 nights in Dec 2024

6/10 Okay

Naomi V

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The buffet was horrible and construction was going on the whole week of our stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Tashone

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and best beach amenities
Stayed 7 nights in Dec 2024

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities
Just the bath tub isn’t working the water stuck
Stayed 5 nights in Dec 2024

6/10 Okay

Isela

Travelled with partner
Beach
Stayed 4 nights in Dec 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disfrutamos mucho de nuestro visita al hotel. Creo que lo mas agradable fue la buena atencion del personal. Los meseros que atendian los desayunos en aquamarina y fisheria fueron muy amables incluso se acercaban a nosotros a preguntarnos si necesitabamos una bebida o algo mas. Las instalaciones del hotel esta bien aunque si algunos lugares se siente que ya es un hotel con algunos años. La comida estaba bien, los buffet nos parecio que tenian suficiente variedad de comida. Quiza solo sugeriria que los restaurantes de especialidad para la noche tenga mas opciones de variedad pues en el paquete que esta todo incluido no hay mucha variedad, tienes que pagar por otros menus. El punto mas fuerte fue la ubicacion, la playa es muy buena y cerca tienes muchas opciones para comprar y caminar.
Stayed 3 nights in Dec 2024

6/10 Okay

Phi T

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Hi, we had a mediocre/poor experience here at Krystal. We came with a total of 12 people and 3rooms. One of the rooms didn't have ac during the whole stay, it was brought up to the front desk on multiple occasions but it wasn't fix. We asked the staff to change bed sheet because it was dirty they tried too charge a ridiculous amount for deep cleaning when the bed was already dirty and moldy, we only checked less than half a day. On the last day almost every one got food poisoned. The family got real sick and puked.
Stayed 5 nights in Nov 2024

10/10 Excellent

Devin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach
Stayed 4 nights in Nov 2024

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Nov 2024

8/10 Good

Graciela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho. Las instalaciones son muy bonitas. La vista al Mar es preciosa. Lo unico malo es que la comida del Buffet no es para nada rica. El unico restaurante que nos gusto fue el Restaurante El Mortero & solo es con reservacion & por la tarde.
Stayed 7 nights in Nov 2024