Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property
Luxury property on the beach, with 13 outdoor pools

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Exterior
Meeting facility
13 outdoor pools, pool cabanas (surcharge), pool umbrellas
On the beach, white sand, free beach cabanas, sun-loungers
Smart TV, table football

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • All-inclusive
  • Spa
The price is S$662
includes taxes & fees
6 Jan - 7 Jan

Room options

Available filters for rooms
Showing 25 of 25 rooms

Ocean View Accessible Suite - RI Shower

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Premium Ocean View Room - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Patio (Pool)

Highlights

Patio
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
  • 105 sq m
  • Sleeps 5
  • 1 King Bed

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Suite, Multiple Beds, Beachfront (Enclave)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Enclave Beachfront Room - King Bed - Terrace

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 41 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

Premium Ocean View Suite - 1 King 2 Murphy Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 105 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Ocean View (Mobility)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Premium Ocean View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 41 sq m
  • Sleeps 3
  • 2 Queen Beds

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Enclave Beachfront Room - 2 Queen - Terrace

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Enclave Beachfront Room - 2 Queen - Balcony

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Resort View Room - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 41 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Ocean View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Honeymoon Suite - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 105 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Enclave Honeymoon Suite - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 105 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms, Ocean View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 151 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Resort View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 41 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Maya Museum of Cancun - 2 min walk - 0.3 km
  • Iberostar Cancun Golf Course - 8 min walk - 0.7 km
  • Aquaworld - 18 min walk - 1.5 km
  • El Rey Ruins - 3 min drive - 2.5 km
  • Delfines Beach - 4 min drive - 3.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Starcafé Iberostar Selection Cancún - ‬19 min walk
  • ‪Hotel Emporio Cancun - ‬5 min walk
  • ‪Tun-kul - ‬7 min walk
  • ‪El Maguey, Restaurant - ‬14 min walk
  • ‪El Antiguo Laguito - ‬19 min walk

About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Luxury all-inclusive property near Iberostar Cancun Golf Course
Located close to Delfines Beach, Hilton Cancun Mar Caribe All-Inclusive Resort provides a swim-up bar, a beach bar and a rooftop terrace. This property is a great place to bask in the sun with a white sand beach, free beach cabanas and beach massages. Treat yourself to a deep-tissue massage, a body treatment or a body wrap at The Spa, the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner and Mediterranean cuisine. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as shopping on-site and a coffee shop/cafe.
You'll also enjoy perks such as:
  • 13 outdoor pools and a children's pool, with a waterslide, cabanas and sunloungers
  • Free self-parking and valet parking
  • A round-trip airport shuttle (surcharge), luggage storage and beach umbrellas
  • Games, outdoor furniture and concierge services
  • Guest reviews give top marks for the beach locale, pool and helpful staff
Room features
All 540 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness, overall comfort rooms at the property.
More amenities include:
  • Egyptian cotton sheets, pillowtop mattresses and free cots/infant beds
  • Free toiletries and hairdryers
  • Smart TVs with cable channels
  • Mini fridges, coffee/tea makers and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • 4 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • La Luce
  • Maxal
  • Noriku
  • Seasalt
  • Vela

Things to do

  • 13 outdoor pools
  • 24-hour gym
  • Air hockey
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • Mini-fridge
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 80 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 23 kg per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 300 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per person (return)
  • Airport shuttle fee per child: USD 25 (return), (up to 15 years old)
  • Pet fee: USD 80 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Property Registration Number ORC180608L73

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Frequently asked questions

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a pool?

Yes, this property has 13 outdoor pools and a children's pool.

How much does it cost to stay at Hilton Cancun Mar Caribe All-Inclusive Resort?

As of 5 Jan,2025, prices found for a 1-night stay for 2 adults at Hilton Cancun Mar Caribe All-Inclusive Resort on 6 Jan,2025 start from S$661.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Cancun Mar Caribe All-Inclusive Resort pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 23 kg per pet. There's a fee of USD 80 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hilton Cancun Mar Caribe All-Inclusive Resort?

Self-parking and valet parking are free at this property.

What time is check-in at Hilton Cancun Mar Caribe All-Inclusive Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hilton Cancun Mar Caribe All-Inclusive Resort?

Checkout is at noon. Late checkout is available for USD 500 (subject to availability).

Does Hilton Cancun Mar Caribe All-Inclusive Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM-7:00 PM on request. A fee of USD 25 per person applies.

Are there all-inclusive benefits at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yes, the property is all-inclusive. All food and drinks are included, and activities include aerobics classes, water fitness classes, yoga classes and more.

Where is Hilton Cancun Mar Caribe All-Inclusive Resort located?

Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of Maya Museum of Cancun and Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1270 out of 2139 reviews" "
Rating 8 - Good. 470 out of 2139 reviews" "
Rating 6 - Okay. 225 out of 2139 reviews" "
Rating 4 - Poor. 93 out of 2139 reviews" "
Rating 2 - Terrible. 81 out of 2139 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS- Newer Rooms, BEAUTIFUL beach with aqua water, all inclusive with Japanese steakhouse and private cafe for enclave rooms. CONS- No hot tub and minimal night time entertainment. Some food/drink items are a little wonky but it is Mexico so we didn’t expect it to be just like USA. My picky kids found some thinks they liked.

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

howard lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, a lot of foor/restaurant options.
Stayed 5 nights in Dec 2024

2/10 Terrible

Elias Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are amazing - everyone was friendly and genuinely glad to assist any need. Expedia, however misrepresented the room. We put in the correct information - two adults and 1 - 15 year old. A king room was the only choice offered, so we naturally thought there must be a sofa sleeper- this was not the case and the hotel was sold out, so the three of us slept in 1 king bed - not exactly comfortable or what we expected - very dissapointed in Expedia.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kishore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Nathan

Stayed 6 nights in Oct 2024

10/10 Excellent

Meghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! We loved every minute!
Stayed 6 nights in Dec 2024

4/10 Poor

Dhruven, Irving

Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities
We were there six nights during the Christmas week. Overall, the hotel is understaffed, poorly managed and not the "all inclusive" experience you come to expect from Hilton. Property condition - this is an older building converted to Hilton property a few years ago. The lobby area is nice but you can definitely tell the age of the buildings elsewhere. The elevators are small and cramped. Restaurants - specialty restaurants (only for dinner) include (i) Asian, (ii) Italian, (iii) Mexican, and (iv) Steakhouse - all didn't take reservations during the peak season so it was a complete zoo. Average wait times were 1-2 hours plus incredibly slow service once inside. It was a four hour ordeal every dinner and some nights we just skipped to grab mediocre buffet, which also had wait times and terrible service. Restaurants were typically half empty but there was always a long line - completely mismanaged. Waiters are incredibly slow and not attentive - many times, we would finish our meals at the buffet before drinks were served. The hotel only has one small cafe for coffee / ice cream / crepe with poor selection and quality and long wait times. Very limited options for lunch - either the buffet or small bar foods near the pools. Housekeeping - rooms aren't cleaned properly. Pool area / amenity - plenty of pool space. Limited life jackets for kids. Small game room was fun but always crowded. Exercise room is too small for resort of this size.
Stayed 6 nights in Dec 2024

10/10 Excellent

Judith, Rockland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked the beach and pool...no towels
Stayed 4 nights in Dec 2024

10/10 Excellent

DONGSHENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly, the environment is quiet and comfortable, very relax and want to be there next time
Stayed 6 nights in Dec 2024

8/10 Good

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Hilton MarCaribe Cancun during the Christmas holidays, and it was overall a wonderful experience with a few notable areas for improvement. The hotel itself is beautifully modern, with a sleek and stylish design that made it feel fresh and luxurious. The rooms were comfortable, and having a balcony was a fantastic touch, offering a nice view and a place to relax in the evenings. The staff were warm, polite, and always eager to assist. However, being during the peak Christmas season, the hotel was fully booked, which led to some frustrating moments. The wait times at the restaurants were quite long, often an hour or more, and there were several occasions when we couldn't even get a table. This was disappointing, especially since we couldn’t eat when we wanted to. Similarly, the kids' club had a waitlist, and it became difficult to get my child enrolled as they would call us an hour later when an opening became available. On a more positive note, the gym and spa were incredible. The spa was a standout feature, and I highly recommend making use of their services—it was a true highlight of my stay. The entertainment was enjoyable, but it seemed to attract mostly children, and as a result, the adult participation was minimal, which made the activities less engaging for adults. I wish more adults participated.
Stayed 7 nights in Dec 2024

10/10 Excellent

Elaf

Stayed 4 nights in Nov 2024

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our family vacation at Hilton Mar Caribe resort. Restaurants are overall great. Staff are friendly.
Stayed 6 nights in Dec 2024

8/10 Good

John

Travelled with family
Liked: Amenities
enjoyed my stay
Stayed 5 nights in Dec 2024

2/10 Terrible

Shaun Alexander

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This was by far the worst experience I have ever had at any all inclusive in Cancun. We upgraded to Enclave to have a seamless experience, this was not the case. First off the reservation lines. We had to line up before 9:00 am to make reservations for dinner at one of the restaurants. But you can only reserve two days in advance. So you have to continuously go back and reserve for dinner. This was a huge inconvenience. The restaurants were booked up to capacity every night we were there. Second, the lines for the buffet. Every morning, lunch and evening there was a huge line for the buffet. So no quick meals. Always a line. Selection at the buffet was very poor for a hotel charging the prices that this Hilton was. They were running out of food. It was utter chaos. Lines for omelettes. Lines for fresh fruit. Raw hamburgers and disgusting hot dogs were being served at the Sea-salt bar which was connected to the swim up bar. The whole scene at the sea-salt bar was disgusting, The cook station was covered in grease. It was just overwhelmed completely. Servers were hard to find, sitting around at the beach or at the pool, you might see a server once every four or so hours, understaffed. They did have a coffee/ice cream bar. Always a line and the ice cream often ran out. And lastly the room. We had the hardest time getting our room cleaned, another indicator of how understaffed this resort was. I would write more but I only have 1500 letters. Spend your money elsewhere.
Stayed 7 nights in Dec 2024

8/10 Good

Silviya Z

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Nagaraj

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Dec 2024

4/10 Poor

Bimal

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Tolga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Karen Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Respectful and enjoyable
Stayed 6 nights in Oct 2024

2/10 Terrible

Jay

Liked: Cleanliness
Disliked: Staff & service
Poor service by the attendents
Stayed 4 nights in Dec 2024

8/10 Good

Camila

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is clean and has several activities including a good kids club. However, they had more than 500 bedrooms occupied and only 5 restaurants. The restaurants had long lines, no reservation, and the service was the slowest service I have experienced in life; 54 minutes for an appetizer at the asian restaurant; 1 hour for some fresh fruit at the Italian restaurant breakfast. I really wanted to say I would go back given the quality of the bedrooms, pool and beach on site, but it will be nearly impossible to convince my husband, who was very frustrated with the wait times and slowness of the restaurants. We ended up eating at the buffet on multiple nights, and unfortunately, the steak never made to our table. Please, either increase the number of servers or the number of restaurants or both, if you want to continue accepting 600 bookings around December.
Stayed 6 nights in Dec 2024

10/10 Excellent

AMBAR

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and customer service was excellent, Food was real good I was very surprised. I can't wait to go back!
Stayed 6 nights in Dec 2024

10/10 Excellent

Seyed Alireza Hashemi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 5 days at the Hilton Mar Cancun. The service was excellent, and the food and beverages were available at any time, with various options. Highly recommended.
Stayed 5 nights in Dec 2024

10/10 Excellent

Trisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deluxe suite was spacious and immaculate. Traveled with young adult sun and liked that living space with Murphy beds could be closed off from master bedroom. Enjoyed restaurant options and waitstaff was top notch!
Stayed 4 nights in Dec 2024