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Cancun Bay All Inclusive Hotel

3.5 star property
Family fun on the beach, with 2 outdoor pools, near Puerto Cancun Marina Town Center

Choose dates to view prices

Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun-loungers, beach umbrellas
Terrace/patio
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, Ocean View

1 bedroom, minibar, in-room safe, individually decorated

Superior Room, Ocean View

8.0 out of 10
Very good
(29 reviews)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 31 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

1 bedroom, minibar, in-room safe, individually decorated

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 96 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Bedrooms

7.8 out of 10
Good
(26 reviews)

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
  • 56 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

1 bedroom, minibar, in-room safe, individually decorated

Standard Room

7.8 out of 10
Good
(62 reviews)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 31 sq m
  • Sleeps 4
  • 1 Double Bed

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About the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Langosta Beach - 2 min drive - 1.8 km
  • Tortuga Beach - 3 min drive - 3.1 km
  • Plaza Las Americas - 7 min drive - 6.0 km
  • La Isla Shopping Mall - 12 min drive - 10.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬4 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk
  • ‪Beach Bar - ‬9 min walk

About this property

Cancun Bay All Inclusive Hotel

All-inclusive family-friendly hotel near Langosta Beach
Located close to Tortuga Beach and Plaza Las Americas, Cancun Bay All Inclusive Hotel provides a swim-up bar, a poolside bar and a corner/local shop. This hotel is a great place to bask in the sun with a white sand beach, beach massages and sunloungers. For some rest and relaxation, visit the hot tub or outdoor treatment areas, and indulge in a hot stone massage, a facial or a body treatment. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Yoga classes are offered at the gym; other things to do include volleyball. Free WiFi in public areas is available to all guests, along with a free daily manager's reception and a terrace.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking
  • A local area shuttle, luggage storage and a billiards/pool table
  • Tour/ticket information, meeting rooms and a porter/bellboy
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 132 individually decorated rooms have thoughtful touches such as laptop-compatible safes and air conditioning, in addition to amenities such as minibars. Guest reviews speak positively of the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and coffee/tea makers
  • Eco-friendly toiletries and showers
  • LCD TVs with cable channels
  • Balconies or patios, wardrobes/cupboards and free infant beds

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (1,970 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift (74 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

Does Cancun Bay All Inclusive Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM to 6:00 PM.

Is Cancun Bay All Inclusive Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cancun Bay All Inclusive Hotel?

Self-parking is free at this property.

What time is check-in at Cancun Bay All Inclusive Hotel?

Check-in start time: 3:00 PM; check-in end time: noon. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Cancun Bay All Inclusive Hotel?

Checkout is at noon. Late checkout is available for USD 55 (subject to availability).

Are there all-inclusive benefits at Cancun Bay All Inclusive Hotel?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include volleyball, aerobics classes, water fitness classes and more.

Where is Cancun Bay All Inclusive Hotel located?

Nestled on the beach, this Zona Hotelera hotel is within 3 mi (5 km) of Langosta Beach, Tortuga Beach and Plaza Las Americas. Ultramar Ferry Puerto Juárez and Cancun Convention Center are also within 6 mi (10 km).

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Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 499 out of 1232 reviews
Rating 8 - Good. 309 out of 1232 reviews
Rating 6 - Okay. 196 out of 1232 reviews
Rating 4 - Poor. 114 out of 1232 reviews
Rating 2 - Terrible. 114 out of 1232 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience from the staff and the overall experience within the resort area
Stayed 5 nights in Aug 2025

10/10 Excellent

MINGMAR

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff Love our family stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Azahea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel with all necessary amenities.
Stayed 1 night in Jul 2025

10/10 Excellent

Azahea

Liked: Amenities
Hotel with all inclusive service. Great staff and clean premises. Nearby to amenties like starbucks, oxo, etc.
Stayed 3 nights in Jul 2025

8/10 Good

Jeremy David

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 5 nights in Apr 2025

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 3 nights in Jun 2025

10/10 Excellent

Keri

Liked: Cleanliness, amenities, property conditions & facilities
For a girls 4 day trip Cancún Bay was perfect. It’s a small hotel but has everything we needed.
Stayed 4 nights in Jul 2025

10/10 Excellent

Laketha

Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the property, it was very clean. Everyone was very nice.
Stayed 3 nights in Jul 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort.. this was a amazing experience! The staff were great !! Will be back asap
Stayed 1 night in Jul 2025

8/10 Good

Anita

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was friendly and I loved my stay
Stayed 5 nights in Jun 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! I am still in awe at the cleanliness, upkeep of facilities, staff friendliness, and overall vibe! It was my daughter’s first time in Mexico and staying at a resort and she made so many friends who even taught her how to swim! I look forward to coming back soon. I highly recommend!!!!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Dharma

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Jul 2025

10/10 Excellent

Carlos

Liked: Amenities, property conditions & facilities
Friendly staff
Stayed 5 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Was a nice experience!
Stayed 4 nights in Jul 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, amenities, property conditions & facilities
It was ok for the price.
Stayed 3 nights in Jul 2025

8/10 Good

Lataa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 5 nights in Jul 2025

10/10 Excellent

Jaden

Liked: Cleanliness, staff & service, amenities
Everyone was great and would definitely consider going back
Stayed 4 nights in Jun 2025

8/10 Good

Jose luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time with my family on vacation. Good for the price that was offered.What I wouldn't stay here again only because the buffet wasn't all that great. The restaurants were great. However the buffets could have better option. The activities were nice. Casino night was fun but could have had more tables
Stayed 7 nights in Jul 2025

6/10 Okay

Forrest Van

Liked: Cleanliness, staff & service
The staff is awesome. Carmen is incredible She works in the restaurant. While we were there a huge fight broke out
Stayed 4 nights in Jul 2025

10/10 Excellent

Wendy Ariaty Tiburcio

Liked: Cleanliness, amenities, property conditions & facilities
It was family friendly. A lot of entertaiment. Delicious food. The pool and the beach was great. The staff pffered execellent service
Stayed 5 nights in Jul 2025

10/10 Excellent

Morakinyo

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, great staffs and wonderful service
Stayed 4 nights in May 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
Beds very comfortable. Food needs more options but food was delicious. Staff was great. Ruben and Jorge pool staff were great. Anahi bartender was awesome. Marta Sanchez was very helpful. Great staff. Master room needs a Microwave and refrigerator needs more drinks.
Stayed 6 nights in Jul 2025

10/10 Excellent

Mukut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience- overall!
Stayed 1 night in Jul 2025

8/10 Good

Navneet

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Jun 2025

6/10 Okay

Tarrence

Liked: Cleanliness, property conditions & facilities
Good was just ok compared to other resorts I've stayed at! Workers we great though.
Stayed 3 nights in Jul 2025