See all properties

Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Immerse yourself in paradise with four pools, a playground for kids and stunning ocean views. Relax on your sun lounger or explore nearby Gaviota Azul Beach.

Choose dates to view prices

Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

View from property
Front of property – evening/night
4 outdoor pools, pool loungers
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
View from property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Room service
The current price is S$783
includes taxes & fees
18 Feb - 19 Feb

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Living area

Altitude Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Partial View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Living area

Altitude Suite Double

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Minibar, in-room safe, desk, soundproofing

Altitude Master Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard With Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Street View

Minibar, in-room safe, desk, soundproofing

Room Standard With Street View

  • Sleeps 4
  • 2 Double Beds

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Standard With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

2 outdoor pools, pool umbrellas, pool loungers

Fiesta Americana Condesa Cancun All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
8.8 out of 10, Excellent, 3,609 reviews
The price is S$647
includes taxes & fees
16 Mar - 17 Mar
Fiesta Americana Condesa Cancun All Inclusive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 5 min walk
  • Forum Beach - 6 min walk
  • Caracol Beach - 7 min walk
  • Hotel Zone Beaches - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬5 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Luxury all-inclusive property near Gaviota Azul Beach
Close to Cancun Convention Center and Forum Beach, Altitude at Krystal Grand Cancun - All inclusive provides free cooked-to-order breakfast, a poolside bar and a terrace. Indulge in hydrotherapy, aromatherapy and a body scrub at BEACH HOUSE SPA, the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature Italian cuisine and more. Yoga classes and fitness classes are offered at the gym; Altitude at Krystal Grand Cancun - All inclusive also has a coffee shop/cafe, a garden and a playground. Free in-room WiFi is available to all guests, along with an arcade/games room and dry cleaning/laundry services.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with sunloungers
  • Free valet parking
  • Babysitting (surcharge), a banquet hall and a 24-hour front desk
  • A lift, tour/ticket information and free newspapers
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 100 rooms have comforts such as pillow menus and air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, balconies and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Risotto
  • Take a Bite
  • Terraza El Mortero
  • The Beach Bar and Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Altitude at Krystal Grand Cancun - All inclusive?

As of 17 Feb,2025, prices found for a 1-night stay for 2 adults at Altitude at Krystal Grand Cancun - All inclusive on 18 Feb,2025 start from S$783.24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Altitude at Krystal Grand Cancun - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Altitude at Krystal Grand Cancun - All inclusive?

Valet parking is free at this property.

What time is check-in at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Altitude at Krystal Grand Cancun - All inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Altitude at Krystal Grand Cancun - All inclusive?

Yes, the property is all-inclusive. All food and drinks are included.

Where is Altitude at Krystal Grand Cancun - All inclusive located?

Nestled on the beach, this Zona Hotelera property is within a 5-minute walk of Gaviota Azul Beach and Cancun Convention Center. Forum Beach and Chac Mool Beach are also within 15 minutes.

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 325 out of 636 reviews
Rating 8 - Good. 130 out of 636 reviews
Rating 6 - Okay. 77 out of 636 reviews
Rating 4 - Poor. 47 out of 636 reviews
Rating 2 - Terrible. 57 out of 636 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Jenny

Disliked: Cleanliness
Stayed 7 nights in Feb 2025

4/10 Poor

Marina

Travelled with partner
Disliked: Amenities, property conditions & facilities
Find my review on trip advisor… Not great. But there’s a word max here… Long story short, the best way to describe this hotel is like downloading a free game on your phone, and needing to pay for all the extras.
Stayed 5 nights in Feb 2025

4/10 Poor

Cesar

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Desgraciadamente a este hotel le falta mucha atención al cliente, que te traten con respeto y amabilidad. Muy bonito y la ubicación está perfecta.
Stayed 5 nights in Feb 2025

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Our room was amazing. The beach is stunning. They hosted a really good Super Bowl party.
Stayed 3 nights in Feb 2025

8/10 Good

Slava

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The only and my biggest concern was the condition of the beach chairs !! People and room itself was great, food mediocre.
Stayed 8 nights in Jan 2025

4/10 Poor

Robert

Travelled with family
Liked: Cleanliness, amenities
Lack of fixing their problems with dinner reservations
Stayed 4 nights in Jan 2025

10/10 Excellent

Ibrahim, Pincourt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2025

8/10 Good

Patricia, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Huan

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
Stayed 2 nights in Jan 2025

8/10 Good

Lisa, Ames

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Altitude Tower at Krystal Grand Cancun, January 2025. Our room was modern and clean. The staff was friendly and helpful. We spent the majority of our days at the beach which was clean and safe. We chose the all-inclusive package and were disappointed in the food at the grill and Italian restaurants, there were approximately 3 menu items included in the all-inclusive package and they were fairly small servings. Food at the Japanese and hibachi restaurants was very good and the buffet was okay. Booking through Expedia allowed us to make supper reservations for the entire stay. Before our stay I reached out to the resort via Expedia and they promptly replied. We’d definitely stay here again.
Stayed 5 nights in Jan 2025

10/10 Excellent

Mahasin Akyree Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was amazing.
Stayed 4 nights in Jan 2025

10/10 Excellent

Gary French, Janet, Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and Beach. Nice spacious rooms and friendly employees. Buffet employees could’ve been nicer and waiters didn’t care to get you drinks but all other employees went above and beyond. Concierge Janer was the Best! He definitely went above and beyond! Thank you for a wonderful vacation stay!
Stayed 5 nights in Jan 2025

10/10 Excellent

RAUL MEDINA

Travelled with partner
Liked: Cleanliness, amenities
Amazing service, views, food and entertainment
Stayed 4 nights in Jan 2025

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is located in an ideal spot. The view of the ocean and the hotel strip is phenomenal. We had the corner suite which is worth it for the view. This was the third time we stayed at the Krystal and we felt that the food was not as good as previously. The Ayami restaurant had less options as well as The Grill for dinner. If you are looking for great food, we have had better at other resorts.
Stayed 7 nights in Jan 2025

2/10 Terrible

Garid

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible front desk service , terrible food and beverage choices
Stayed 4 nights in Jan 2025

10/10 Excellent

Bavanjeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enrique from La Taquira made the last day really enjoyable. The whole staff was amazing! Janer at reception hooked everything up and took care of any questions or reservations! Thank you!
Stayed 4 nights in Jan 2025

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

MELISSA, Barnesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff take pride in the cleanliness of the facilities. Every single day I saw them cleaning and making sure all outdoor areas were cleaned, pained, pressure washed, etc… Very impressed with the upkeep. Pool staff were wonderful! Service was quick and they often checked up on you. Housekeeping was great as well, although our mini bar was not restocked 3 days in a row, which was frustrating. Restaurants were good. I was not able to make reservations because we were a party of 5. Halfway through our stay I asked about it and finally we had assistance making evening reservations. Saw many guests with Altitude beach bags. We were never given any gifts or items at check in. We tipped all services very well.
Stayed 9 nights in Jan 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Food was terrible, except the tower breakfast.
Stayed 1 night in Jan 2025

6/10 Okay

Andrey

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Dec 2024

8/10 Good

Nicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience at Krystal Grand Cancun Resort! The location is unbeatable, with stunning beachfront views and easy access to the turquoise waters of the Caribbean. The staff was welcoming and attentive, Mariana and Janer were always going above and beyond, from helping us with transportation from the airport to the resort to ensuring our stay was comfortable and enjoyable, making sure we had dinner reservations and take advantage of our benefits of all inclusive. Our room was spacious, clean, and beautifully decorated, with a balcony that offered breathtaking views of the ocean. The amenities, including the pools and bars, were top-notch. We particularly enjoyed the infinity pool and the lively yet relaxed atmosphere throughout the resort. I highly recommend Krystal Grand Cancun for anyone looking for a stress-free all-inclusive experience. We can’t wait to return to Cancun for another unforgettable vacation!

10/10 Excellent

Ivan

Stayed 4 nights in Dec 2024

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property on a great part of the Cancún beach. The rock barrier prevents big waves making it very family friendly. The Altitude tower was pretty new and well set up. Clean, modern facilities. The restaurants had ok selection - not the best we have seen at 4 star resorts but also not bad. Service on the beach was excellent. Service in the restaurants was very slow. Resort is smaller than others in this area. Fine if you have a palapa or balibed rental on the beach. If not, the crowd at this resort claims every open chair early making it hard to find somewhere to sit until late in the day.

4/10 Poor

Jennifer

Disliked: Staff & service, property conditions & facilities
Not as advertised. There was no night entertainment and nothing to do at the resort for families. The beach was great, the best part. The property and rooms are not maintained, kids were picking up pool tiles off the bottom of the pool for fun. Tiles were chipped and not repaired in our room. Dinner reservations were often not consistent - not uncommon to wait for 2hrs at the restaurants for dinner - does not work with children. There is no steak house. Everything is available for an additional charge, despite the fact that you are all inclusive. Close to downtown so you could walk and explore shops, and restaurants. Bars on the resort do not open until 11am. Service was slow. Buffet is not kid friendly. Room service was a great option. Would not stay here again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Ludimira Fernandes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and it was in the perfect location
Stayed 4 nights in Dec 2024