4/10 Poor
Verified traveller
Travelled with family
13 Dec,2018
Liked: Cleanliness
Disliked: Staff & service
so this was a nice little suite with two beds and a kitchenette (c/w cooktop and filtered water.) It had a nice patio which looked over the bar and you could see the ocean from there too. It had a tv with cable and netflix, and a friendly manager (Miriam)
Things that I didn't like (keeping in mind this place was 50% more expensive than the other condo i renting two weeks prior)
-no access to amenities. There's an Oxxo about three blocks away. But the hotel has a buffet restaurant, and a small commissary where i was able to buy some sugar (neither the suite, nor the restaurant had sugar)
But if you want to eat something else you're calling a cab.
-the safe in the room was broken. That concerned us a bit.
-There were a couple light switches that didnt work the first time we used them, but after wiggling them a bit they would work. Keeping in mind we paid almost $200/night here... that should be addressed.
-There was no broom or mop to speak of, so when we spilled some water we had to rely on paper towels and our own dirty laundry. we would jave used some linens but as this is a condo and not a hotel, housekeeping would not be coming around until we had checked out.
-and actuslly thats another thing, after Miriam took payment and left we never saw her again. Couldnt contsct her for a mop, or when we were having internet trouble (which was spotty the entire stay) and when we asked the hotel staff for a mop or for a way to conrsct Miriam they simply said "we are not responsible f
Verified traveller
Stayed 2 nights in Dec 2018