Cacos Holidays

the urbana was really great. nice and quiet location. walkable area and safe

The property was clean, however, the service was subpar at best. Breakfast was horrible (which was included) we are still waiting on the coffee… For this being a 4 star property I feel like the amenities were lacking.

The Hotel is located in the center of Condado area , which is very tourist oriented. The ocean view from the pool area is beautiful. The rooms are big and comfortable. The pool restaurant was really good.Staff was friendly.The only issue was that our room didn’t have a window.I had to change room and pay extra. Other than that we had a great experience.

It was fabulous having no children about, but I guess the time of year…. There was limited onsite option… the rooftop bar never opened. We were instructed to go to the sister property a few doors down, but each night was a private event and given no access. The properties were beautiful and well appointed. We booked the room with a soaking tub on the verandah which was charming, but the location of the room was right at the employee stair well and trash chute… very noisy and only covered up by drapes… I’d paint those windows to not see into that dank stairwell. Staff were overall friendly but they did overcharge and hold a $500 deposit for the room for over a month, I had to call several times before it was resolved. Trip was in June, refund processed in August… I would absolutely visit the area again, but a larger property. For the entirety of our trip the one elevator did not work, my partner was recently off a knee surgery and got some serious PT in each day… having to walk the stairs. We couldn’t cancel and move because it was booked through Expedia. Sigh.

Pros: Location is good (about 10-minute walk to beach and restaurants). Entire place is relatively new. Pool and breakfast area are nice, although, the round lounge cushions are already showing some discoloration and wear. Staff was nice (but not always responsive, more on that below). They have free parking on site (right in front) that was convenient. Continental breakfast was limited but adequate. Cons: We had to ask to get new towels delivered to the room (cleaning staff would take towels but not leave new ones). We had to ask to have the garbage taken out, to get new rolls of toilet paper. In every case we had to wait 30 minutes to 2 hours (with multiple reminders) to get these delivered. I'm not sure why the cleaning staff didn't just take care of these tasks but in our case they didn't. Our room was right next to the pool and breakfast area so music was blaring starting at about 7am in the morning until 11pm at night. Bring earplugs if you want to sleep before 11pm or past 7am. YMMV if you are in other rooms. I'm not a fan of the digital code room entry. It never opened the door on the first try (in some cases it took 5-6 tries to get the door to open). When they check you in have the staff show you how to lock the door and open it. Try it with them there to make sure it works. I'd much prefer a keycard to that system.