We had to cancelled our reservation from Dec 26 to 30, 2024. It was impossible to stay, at last moment the Smartflats has changed us, moving to the 7th floor, elevator broken long time ago, I am 59 years old it is impossible to go up to 7th floor with the baggage, also dirty and unsecure access to the bldg. We decided to move to other hotels paid for us. Still waiting for the full refund, where they had guarantee us, and only had done a partial refund.
We are very angry, we got scammed. This property Smartflats in Expedia is a fake advertisement. Please, we ask Expedia to remove this property from the platform. I will continue to ask for my full refund, needs to Expedia to contact to this property for this.
Liza / Rep. of Panama