2/10 Terrible
Jay
Travelled with family
18 Nov,2024
Disliked: Cleanliness, staff & service, property conditions & facilities
When we woke up in the morning there was no heat. When we called the front desk at about 8 AM they said Maintenance doesn't start until 9 AM. We then went to shower and there was no hot water, so we couldn't shower. We again called the front desk. This time they said others had called with the same issue. It was escalated and the head of maintenance was there looking into it. We went out for the day. At about 2:30 PM we returned and there was still no heat or hot water. The front desk said the boiler was not working at all and they had no idea when the problem would be fixed. They offered to change our room to another building. Which we accepted. The base board heaters in the new room were rusty. When we awoke in the morning and turned up the heat, it was very slow to come up. After an hour the temperature in the room had only gone up 2 degrees. There was hot water. At that point, we packed and left.
Jay
Stayed 2 nights in Nov 2024