Brio Holidays

The court yard was a unique feature. Had a warm fire going each night. Comfy and clean room. Friendly staff. Enjoy our stay.

For how busy the hotel was we could have been put in a room away from the busy main street. Room was clean and a good size

Clean rooms, good breakfast variety

Location is close to downtown. Breakfast is great, excellent service and food. Absolutely recommended.

We have stayed at this hotel since the mid 1990's and have loved it. Got a different vibe this time. Staff were indifferent and the hotel is clearly not investing in the future. Sad. It was a wonderful boutique experience. The restaurant is awful with poor food quality and service and extreme We were put int an accessible room likely as a result of our booking error. We did not request a room change. The room was ok, but made it clear that if you needed an accessible room it came at a significant reduction in the quality of amenities. The shower, in particular was brutal. An extremely poor little shower head mounted too low for standing adults at the end of a crappy white plastic hose and a dribble of water from the head. We have stayed at more economical hotels with basic facilities that were far superiorAdded to a bathroom door that didnt close properly it was an eye opener for my wode and I who do not require accessible facilities. I mentioned it to the desk staff who gave me a blank stare and the typical "I will tell a manager" phrase that told me that they really did not care about their guests experience, particularly those that need a bit of consideration. It should not require a sacrifice of experience to have an accessible space, but the Lonsdale Quay certainly makes that a reality. I am embarassed that the only way I realized this is as a resultof our less than optimal experience. Luckily there are many alternatives in this price point for our future consideration.