6/10 Okay
Ronda
14 Feb,2025
Liked: Cleanliness
Disliked: Staff & service
The room was nice and very big. The staff wasn’t super friendly. I probably would have given four stars but we arrived a little earlier than planned and were told it was $10 per hour for early check in, which I have never experienced before. Also, the first text we received was asking us what time we were leaving on the morning we were leaving. At 7am. While we were on vacation. So we couldn’t even opt out of texts because they didn’t send a welcome text to have that option. A couple of the staff seemed nice but most were pretty rude. We didn’t realize there was no elevator and we had a lot of bags. My husband even said something about getting help and they just looked at us. He also found an old sock under the console in the tv cabinet. It’s probably still there. I wouldn’t stay here again, even though the room was nice, just because of the unfriendliness and the early morning “wake up” text that felt like they were trying to rush us out, after not letting us check in early. Our next hotel had texted us that we could check in early because our room was ready so we left as soon as we could.
Ronda
Stayed 3 nights in Feb 2025
