6/10 Okay
Benjamin M.
Travelled with partner
9 Jan,2025
Liked: Cleanliness, amenities
This is a beautiful and elegant hotel worthy of 5 stars, but falls short of providing their customers the comfort and customer service expected of them for the price we pay.
First, we are greeted by a very efficient but stoic lady at check-in. The icy unwelcome atmosphere was palpable. The best welcome offer sans smile was complimentary popcorn.
I would have been amused if it came with complimentary Tom and Jerry movie as well.
The worst part of our stay was we could not sleep into the morning because the room has no shades to block the morning sun starting 5:30am. Although the bed was comfortable and had a luxurious feel, the bed was creaky.
We had 3 sleeplessness nights.
The bathroom was beautiful as well like the bedroom, but the double sinks are clogged and don't drain properly.
The hotel has a beautiful courtyard with a fountain and the hallways are always breezy and comfy. Our favorite was the roofdeck where we made up for lost sleep.
But our stay was not comfortable for reasons explained. Needless to say, we won't be staying here again.
Benjamin M.
Stayed 3 nights in Jan 2025