6/10 Okay
J
Travelled with family
24 Aug,2024
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel itself is an old French chateau and has the wow factor. The room we stayed in was also lovely.
However, it isn’t without its problems. For us, we had booked a family room with 3 beds but the room we got only had 2 beds. When i raised this with the staff, there was no attempt at an explanation they just said all the other rooms were occupied. It wasnt the best customer service I’ve received.
There were also a number of smaller things that add up to give the impression of a hotel that isn’t particularly well run. Shower gel and shampoo bottles were empty. Complimentary bottle of water with a bottle cap but no opener. Plug sockets that don’t work. Duvets untidily slung into the bottom of the wardrobe. Coffee machine located nowhere near a working plug socket.
Essentially, when you get past the fantastic exterior, it’s just an average hotel. Possibly below average.
J
Stayed 1 night in Aug 2024
