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Hotel Ercilla de Bilbao, Autograph Collection

4.0 star property
Hotel with a 24-hour fitness centre, near San Mames Stadium

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Ercilla de Bilbao, Autograph Collection

Breakfast, lunch and brunch served
Exterior
Exterior
Lobby
Minibar, in-room safe, desk, free WiFi

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Gym
  • Parking available
  • Breakfast available
  • Housekeeping
The price is S$143
includes taxes & fees
3 Jan - 4 Jan,2025

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Premium Room, 2 Single Beds (Vintage)

Minibar, in-room safe, desk, free WiFi

Premium Room, 2 Single Beds (Vintage)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 44 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed (Vintage)

Minibar, in-room safe, desk, free WiFi

Premium Room, 1 King Bed (Vintage)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Minibar, in-room safe, desk, free WiFi

Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Double Bed

Minibar, in-room safe, desk, free WiFi

Room, 1 Double Bed

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds (Vintage)

Minibar, in-room safe, desk, free WiFi

Room, 2 Single Beds (Vintage)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 44 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 2 Single Beds (Stylish)

Minibar, in-room safe, desk, free WiFi

Room, 2 Single Beds (Stylish)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, City View (Stylish)

Minibar, in-room safe, desk, free WiFi

Superior Room, 2 Single Beds, City View (Stylish)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, City View (Stylish)

Minibar, in-room safe, desk, free WiFi

Superior Room, 1 King Bed, City View (Stylish)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 Bedroom, City View (Glamour)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
  • 60 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Ercilla 37, Bilbao, Vizcaya, 48011

What's nearby

  • Plaza Moyua - 5 min walk - 0.4 km
  • San Mames Stadium - 11 min walk - 0.9 km
  • Guggenheim Museum Bilbao - 11 min walk - 1.0 km
  • Euskalduna Conference Centre and Concert Hall - 12 min walk - 1.0 km
  • Plaza Nueva - 19 min walk - 1.6 km

Getting around

  • Indautxu Station - 1 min walk
  • Bilbao Autonomia Station - 11 min walk
  • Bilbao (BIO) - 18 min drive

Restaurants

  • ‪Plaza Indautxu - ‬2 min walk
  • ‪Café Rock Grafit - ‬3 min walk
  • ‪El Puertito - ‬1 min walk
  • ‪Scala - ‬1 min walk
  • ‪El Huevo Frito - ‬2 min walk

About this property

Hotel Ercilla de Bilbao, Autograph Collection

Upscale hotel near San Mames Stadium
Located close to Guggenheim Museum Bilbao, Hotel Ercilla de Bilbao, Autograph Collection provides a terrace, a garden and dry cleaning/laundry services. The on-site restaurant, Bermeo, offers breakfast, brunch and lunch. Stay connected with free in-room WiFi, and guests can find other amenities, such as car hire on-site and a bar.
Other perks include:
  • Buffet breakfast (surcharge), bike hire and valet parking (surcharge)
  • Smoke-free property, concierge services and a banquet hall
  • A lift, luggage storage and a reception hall
  • Guest reviews say great things about the helpful staff
Room features
All 325 rooms have comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with separate baths/showers and hairdryers
  • Flat-screen TVs with digital channels
  • Daily housekeeping and desks

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (EUR 22 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 12.50 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bermeo
  • Bistro Bermeo

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 12.50 for children
  • Valet parking fee: EUR 22 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Ercilla
Ercilla Bilbao
Ercilla Hotel
Hotel Ercilla
Hotel Ercilla Bilbao
Ercilla Hotel Bilbao
Golden Tulip Bilbao
Hotel Ercilla
Ercilla de Bilbao Autograph Collection by Marriott
Hotel Ercilla de Bilbao, Autograph Collection Hotel
Hotel Ercilla de Bilbao, Autograph Collection Bilbao
Hotel Ercilla de Bilbao, Autograph Collection Hotel Bilbao

Frequently asked questions

Is Hotel Ercilla de Bilbao, Autograph Collection pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Ercilla de Bilbao, Autograph Collection?

As of 3 Dec,2024, prices found for a 1-night stay for 2 adults at Hotel Ercilla de Bilbao, Autograph Collection on 3 Jan,2025 start from S$143.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Ercilla de Bilbao, Autograph Collection?

Valet parking is available for EUR 22 per day.

What time is check-in at Hotel Ercilla de Bilbao, Autograph Collection?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Hotel Ercilla de Bilbao, Autograph Collection?

Checkout is at noon.

Where is Hotel Ercilla de Bilbao, Autograph Collection located?

Located in Bilbao City Centre, this hotel is within a 15-minute walk of Ensanche, San Mames Stadium and Guggenheim Museum Bilbao. Galeria Bay Salt and Azkuna Zentroa are also within 5 minutes. Indautxu Station is only a 2-minute walk and Moyua Station is 5 minutes.

Hotel Ercilla de Bilbao, Autograph Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 337 out of 801 reviews" "
Rating 8 - Good. 314 out of 801 reviews" "
Rating 6 - Okay. 97 out of 801 reviews" "
Rating 4 - Poor. 41 out of 801 reviews" "
Rating 2 - Terrible. 12 out of 801 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great and room was clean, nice and comfortable.
Stayed 2 nights in Aug 2024

8/10 Good

GARY

Liked: Cleanliness, staff & service
Wifi in bedrooms extremely poor or none existent. Reported three times on consecutive days, on each occasion I was informed it would be addressed and a signal booster would be installed in room. Sadly this was not the case.
Stayed 4 nights in Oct 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for many of Bilbao's main attractions. Staff was friendly and helpful.
Stayed 2 nights in Sep 2024

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service
Really nice room, lovely rooftop terrace bar (reserve a table in advance), very good breakfast buffet. Very good service. Only gripe was that the WiFi in the room wasn’t very strong - they did sort it but made video calls tricky.
Stayed 2 nights in Sep 2024

10/10 Excellent

karol

Stayed 2 nights in Sep 2024

8/10 Good

T

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had good rooms on the first floor that were quiet and spacious and well-equipped. The rooftop bar was a great place to meet and relax. The hotel was in a good position for exploring the city. The breakfasts were good and the staff were very helpful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Aine

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in an excellent location. Concierge Julia was very knowledgeable and helpful
Stayed 3 nights in Sep 2024

10/10 Excellent

Sofie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property!
Stayed 2 nights in Aug 2024

10/10 Excellent

JUAN Ignacio

Travelled with family
Stayed 2 nights in Aug 2024

4/10 Poor

D

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Meh....
First Impressions The exterior is drab - the photos online are clearly a photoshop job - and the interior feels dark and dreary, missing the mark on atmosphere. Service with a Side of Disappointment Service was abysmal, except for the concierge team and a lady who I think was named Bea (Spanish/Australian lady) on the roof terrace. The reception staff had as much charisma as a potato, and the waiters on the roof were quite rude. Room Comfort On a brighter note, the small rooms were comfortable, with excellent beds and pillows. Each room had a gown, slippers, a coffee machine with takeaway cups, and complimentary water daily, which was great for early risers in a city with few morning coffee options. The shower gel, soap, shampoo etc were a terrible quality - felt watered down. I went out to purchase my own. A Rainy Day Frustration I was disappointed by the lack of umbrellas for guests. When I asked about this, the receptionist laughed and suggested I “complain to corporate,” which felt dismissive. The Roof Terrace The roof terrace was decent but overpriced, and the Wi-Fi didn’t reach there, which was frustrating. Facilities The lifts were tiny and slow, leading to constant waits. The gym was decent. Final Thoughts While the location is good, Bilbao is compact; as long as you’re in the city centre, you’re within a 15-minute walk of everything. Overall, the hotel has potential but desperately needs to improve its service and atmosphere.
Stayed 5 nights in Aug 2024

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a good location on the newer side of Bilbao. Walking distance or short train ride to old town (casco viejo). Plenty of shopping and dining options. Close to train transportation. The hotel has a convenient and nice rooftop bar and bar lounge. The rooms could be uodated, carpets a little worn and bathrooms dark and not very big. Wi-Fi was sufficient but not the strongest and didn’t work on the rooftop. Bellboys were helpful. It was a decent value might find a more updated newer hotel for similar value.
Stayed 3 nights in Aug 2024

10/10 Excellent

Selina Marion

Liked: Cleanliness, staff & service, property conditions & facilities
The lad for Horsham on the front desk was really helpful and spoke excellent English. Thank you
Stayed 3 nights in Jul 2024

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Najeeb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC did no work even though we paid a premium for it
Stayed 3 nights in Jul 2024

10/10 Excellent

Felice

Liked: Cleanliness, staff & service, property conditions & facilities
For an international chain, hotel is pretty chill & blends in its environment. Nice comfort & class without cheesy Big Brand touches.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Location is wonderful. Worth it for the rooftop restaurant.
Stayed 4 nights in Jul 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 4 nights in Jun 2024

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof bar was a luxury escape
Stayed 7 nights in Jun 2024

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. We always stay there
Stayed 2 nights in Jun 2024

10/10 Excellent

Marcia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2024

10/10 Excellent

Simon

Stayed 2 nights in May 2024

8/10 Good

Bing

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

6/10 Okay

JAAFAR

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Hugo, Santo Domingo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increibles atenciones y hermoso hotel
Stayed 1 night in May 2024