4/10 Poor
Lisa
30 Nov,2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lovely welcome and great front of house team.
Sadly that’s the only positive.
I booked a snug room which I expected to be small but “snug” is a very generous term for the room I was allocated. The room was also filthy, the TV didn’t work and there were no hangers in the “wardrobe’.
I was moved to another snug room which was even smaller than the first with restricted height. It was only possible to sleep on one side of the bed because of the leather clad sloping roof. Further, it had dangerous flooring i.e. there is a shallow step (trip hazard) to the weeny wet room that is not visible because it is the same colour as the rest of the flooring i.e. black. The wet room was dusty as the first room was but a super special touch was the toilet which was full of unflushed toilet paper! Again no hangers provided in the wardrobe.
And to top off everything the rooms are not soundproofed! Even after I put my hearing aids on to charge I was very much aware of guests coming into the building and entering their rooms. I won’t mention what else I was hearing from the rooms next to mine but suffice to say I heard everything!
I was so tired after being on the road for 8 hours I didn’t have the energy to complain about the second room.
To charge over £230 for a room that is tiny, dirty and not soundproofed is a disgrace!
Lisa
Stayed 1 night in Nov 2024