Hotels with indoor pool in Beachwood

"Excellent "

"I thought the staff there were wonderful. The front desk was helpful and check in was easy. The breakfast/kick back staff were so friendly and attentive (also we love the kick back at the Drury's). The location was great for us and we had a great stay. I wouldn't hesitate to stay here again if we were in the area."

"It was family friendly, loved the area, lots of shopping and quiet area. Pool was closed. Did not like that"

"I needed a stress free getaway from home and this was a great outing. I will be back. Pool time was great. Kitchen area really came in handy and the room size was great. Very quiet and clean. Staff was terrific."

"Will at the front desk was great. Our original room had issues and he immediately got us a different room to stay in. It’s not the fanciest hotel but great for an overnight. Would definitely stay there again. "

"The staff at this hotel are great. They kept us informed and were polite the entire time. Check-in is rough, though. If you show up a little early, you're not getting in. I realize they are a busy hotel, but we'd been in the car for 7 hours and while the staff were very cordial, the policy seemed a bit too rigid. There was a point where plenty of guests were sitting in the lobby almost like at a doctor's appointment, waiting to be called for their room. Again, this isn't the fault of the staff. This is a policy issue. It's an older hotel that has clearly been repurposed. While they did renovate, there's a lot that could be updated to make it better. We had the misfortune of having a room across from the elevator and two doors away from an outside exit. At 5 am, the noise started. There's a noticeable gap under the door, so that noise is coming right in. The bathtub was resurfaced and it was like trying to balance on a ball -- the tub floor was warped and probably unsafe for those who are unsteady on their feet. The room was clean enough, comfortable, and the right temperature. Again, it gets high marks for the staff, but the rest could use some attention."

"Customer service "

"No clock in the room and my 16 year old couldn't come to upstairs restaurant with me ... Only downside."

"I was greeted as I entered the lobby. The front desk was kind and smiling. She appeared happy. She quickly checked me in and gave directions to our room. The halls were clean. Elevator could have had a spot clean but nothing terrible. Our room was at a good temperature and we did not have to mess with it at all. The room was clean and organized. All staff we came in contact with were pleasant. Checkout was quick and again front desk staff were smiling and promptly addressed me as I walked up. The grounds were well kept as well. Felt safe in this area. "