Front desk staff were fine, was given a room on 5th floor, but it was dusty, had a bath with gunk and old dirt, the layout of room was strange toilet in one place sink by the entrance of the room and dhoer at a different place, asked to be moved to another room since there was lots of dust and strange odours, the other room lay out was kind of similar but with a shower and it was on the 3rd floor, went out for a walk on second day and when arrived the hotel was on fire and rooftop was burning with police not allowing people to get close, no one from hotel was to be found near the hotel to guide the guests where to go what to do for couple of hours, then we asked the police officer and he told us to go to the bar and we waited again for a long time until we were allowed to get back to hotel and ask what is happening and how to get our belongings, there was again a lengthy wait time before officers allowed people to go floor by floor and get their belongings while the light was out one person from reception was helping all guests and he would turn the emergency light which went out 3 times before we grabbed our belongings from the room, while going down it was so hard to find the exit because their was no light and no sign for exit, it was such a horrible and horrific experience, my belongings that were ironed and ganged in the room smelled liked smoke, no communication from hotel or management re this incident, except that we were moved to another hotel, vacay ruined
