2/10 Terrible
Jamison S.
16 Aug,2019
Disliked: Cleanliness
The owner will not communicate with you
We booked this house because we were getting married in town, and our family was to stay with us during this period, and we were going to have a chef come over and prepare our wedding night dinner.
After we booked, we had more questions because we needed to know the ameneties and the kitchen situation as requested by our hired chef. The HomeAway site showed no pictures of the kitchen. The owner refused to answer any of our questions after we payed, including the online messaging forum, private email, text message, and even ignored phone calls and emails from Homeaway. We did not hear from the owner for the last 8 months, leading up to our wedding trip to this house. We hopped on a plane to France, and drove to this house, not knowing if our whole family was going to have a place to stay, and get ready for our wedding. We were not sure we were going to have a place to stay, and were stuck not being able to book another place because this area was our wedding location, and a photographer, hair and make up professional, a violinist, and a chef all agreed to come to this town.We showed up later than expected due to delays, and someone came out of a front house and greeted us. Still not sure who it was but they seemed surprised to see us there.The house was very beautiful as well were the grounds. Note that this site says there are 4 bedrooms but this is not true. There are only 3 bedrooms plus a large loft that you would need to go up a ladder to get to. There is no wifi as stated on the website. The oven did not work.There is a washer as stated on the web site but is in a common area with the owners apartment, where you have to be sure a large dog that barks all the time is not laying there waiting to jump on you. The kitchen smelled like a dead animal, and there were flies everywhere in the kitchen during our whole stay. Upon contacting HomeAway because of our concern that the owner had not returned any of our messages for 8 months, they guaranteed us trip protection, but said this means that we would have to show up to the house, and be stranded for this protection. We planned a 16 day trip, a wedding, all from the States, and this was our greatest stressor by far. We have used HomeAway a number of times prior to this, and after this experience with them, would never use them again because their priority is the homeowner, and not the renter. We would definitely not rent this house again.
Jamison S.
Stayed 5 nights in Jul 2019