Reception is way overstaffed yet they still couldn’t find our booking. Their first priority was getting us to follow them in FaceBook to promote their business but when asked for a receipt for the cash deposit they were insulted to have to do something “extra”. In reality, customers shouldn’t have to ask.
I’ve stayed in over 100 hotels throughout Thailand and never been denied an early check-in of at least 30 minutes. Here, for the first time in 20 years of Thailand travels, that was not the case. Luckily, while waiting we found a nicer, cleaner, more modern hotel nearby for about the same price that allowed us to check-in without delay and without any shenanigans. We felt like we’d been freed from a trap!