4/10 Poor
Daniel
Travelled with family
28 Nov,2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Nobu check in closes early so you have to check in at the front desk even if you have a Nobu room reservation and the line is very long. After I went to my room, I noticed the toilet did not flush. I called front desk but no one picked up. It was cause the room phone called the Nobu check in which was closed and not the front desk check in. I had to go down and wait in line again to speak to someone about the broken toilet. They said they are out of Nobu rooms and will send someone to fix the toilet which will take about an hour (it was already 10pm) I asked if they can call after its fixed and they said they can’t because its two different groups and suggested I go check on it in an hour. I asked for the regular front desk phone number to call if it wasn’t fixed. I went up after an hour at 11pm and noticed it wasn’t fixed. I called the front desk number I received before but no one picked up so I had to go downstairs for the 3rd time and let them know. They said the maintenance person had gone home and wasn’t able to take a look. Miraculously though, they had one room left at the Nobu floor and changed rooms for me. As Nobu rooms are supposed to be high end, I was very disappointed and unsatisfied with how they took care of the situation and make the client go up and down multiple times in the late hours to get this rectified. Also the shower sprinkles water on you so it takes forever to shower.
Daniel
Stayed 1 night in Nov 2024