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Ashford International Hotel & Spa

4.0 star property
Eco-certified hotel with full-service spa and health club

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Ashford International Hotel & Spa

Exterior
Indoor pool, pool loungers
In-room safe, desk, blackout curtains, iron/ironing board
Lobby sitting area
Lobby sitting area
VIP Access

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Spa
  • Breakfast available
  • Parking included
  • Pet-friendly
  • Gym
The price is S$148
includes taxes & fees
8 Nov - 9 Nov

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Double Room

Highlights

Separate sitting area
Heating
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Free bottled water
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Classic Twin Room

Highlights

Heating
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Free bottled water
Electric kettle
Satellite channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior King Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior King Room

Highlights

Separate sitting area
Heating
Mini-fridge
Minibar (some free items)
Flat-screen TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Classic Double Room

In-room safe, desk, blackout curtains, iron/ironing board

Classic Double Room

Highlights

Heating
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Free bottled water
Electric kettle
Satellite channels
  • Sleeps 2
  • 1 Double Bed

Similar properties

Lobby
Hampton by Hilton Ashford International
Free WiFi
Restaurant
Air conditioning
Gym
8.8 out of 10, Excellent, (421)
The price is S$123
includes taxes & fees
17 Nov - 18 Nov
Hampton by Hilton Ashford International

About the area

Map
Simone Weil Avenue, Ashford, England, TN24 8UX

What's nearby

  • AMF Bowling Ashford - 2 min drive
  • Ashford Designer Outlet - 4 min drive
  • Willesborough Windmill - 5 min drive
  • Port Lympne Wild Animal Park and Gardens - 12 min drive
  • The Big Cat Sanctuary - 15 min drive

Getting around

  • Ashford, England, UK (QDH-Ashford Intl. Train Station) - 5 min drive
  • Gatwick Airport (LGW) - 70 min drive

Restaurants

  • ‪McDonald's - ‬20 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪Muffin Break - ‬3 min drive
  • ‪Dobbies Garden Centre - ‬15 min walk
  • ‪KFC - ‬18 min walk

About this property

Ashford International Hotel & Spa

Upscale eco-certified hotel near a train station
You can look forward to a terrace, shopping on-site and a garden at Ashford International Hotel & Spa. Treat yourself to a massage, a facial or a body treatment at the on-site spa. The on-site British cuisine restaurant, Horizon Restaurant, serves dinner. Yoga classes are offered at the health club; the property also has dry cleaning/laundry services, a bar and a business centre. In addition to a sauna and a hot tub, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), express check-out and a banquet hall
  • Smoke-free property, luggage storage and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 179 rooms offer comforts such as 24-hour room service, as well as thoughtful touches such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with baths or showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Wardrobes/cupboards, heating and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Horizon Restaurant
  • Quench Bar

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 19 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 25.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 15.00 per person
  • Pet fee: GBP 25.00 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the hot tub, and guests under 16 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ashford International Hotel Kent
Ashford International Kent
Hotel Ashford International
Hotel Ashford International Kent
Ashford Hotel International
Ashford International Hotel
Ashford International
Ashford Hotel Kent
Ashford & Spa Ashford
Ashford International Hotel
Ashford International Hotel Spa
Ashford International Hotel & Spa Hotel
Ashford International Hotel & Spa Ashford
Ashford International Hotel & Spa Hotel Ashford

Frequently asked questions

Does Ashford International Hotel & Spa have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Ashford International Hotel & Spa?

As of 5 Nov,2024, prices found for a 1-night stay for 2 adults at Ashford International Hotel & Spa on 8 Nov,2024 start from S$147.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ashford International Hotel & Spa pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of GBP 25.00 per accommodation, per night. Service animals are exempt from fees.

How much is parking at Ashford International Hotel & Spa?

Self-parking is free at this property.

What time is check-in at Ashford International Hotel & Spa?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Ashford International Hotel & Spa?

Checkout is at 11 AM.

Where is Ashford International Hotel & Spa located?

Situated in Ashford, this spa hotel is within 1 mile (2 km) of Ashford Museum, St Mary The Virgin Church and AMF Bowling Ashford. Ashford Golf Club and Ashford Designer Outlet are also within 2 miles (3 km). Ashford, England, UK (QDH-Ashford Intl. Train Station) is 29 minutes by foot.

Ashford International Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 402 out of 1004 reviews" "
Rating 8 - Good. 318 out of 1004 reviews" "
Rating 6 - Okay. 165 out of 1004 reviews" "
Rating 4 - Poor. 72 out of 1004 reviews" "
Rating 2 - Terrible. 47 out of 1004 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, staff & service
We have stayed a number of times with our children and without on a spa day trip. Libby area and dining / bar areas are good as are the rooms and cleanliness / tidiness. However, the pool and sap area desperately needs updating. The steam room was out of order, sauna falling apart and jacuzzi working for 15mins in and 15mins off. Swimming lessons were going on in the pool which restricts its use. The changing rooms are too small and not mopped regularly, the hairdryer doesn’t actually reach to above your head. It’s a shame that this area lets down the rat of the hotel. The offers you can take advantage of before your stay are more hassle than they’re worth.
Stayed 1 night in Oct 2024

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were lovely. Got a refund as hot tub and steam room weren't working as this was one of the reasons i booked this hotel
Stayed 3 nights in Oct 2024

6/10 Okay

Adam

Business traveller
Liked: Cleanliness, staff & service
The staff I encountered during my stay were exceptional, but clearly dealing with being overworked, the ratio of staff to guests seemed somewhat low, though I must stress they delivered great service. The property is clearly in need of further refurbishing in areas, supported by the fact the fire alarm sounded no fewer than 7 times during the evening!
Stayed 1 night in Oct 2024

6/10 Okay

Sian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel itself is lovely, very tidy and elegant feel. Rooms are spacious and beds are very comfy. The only let down would be the overall service. The bar would take over 15mins to make drinks, or completely ignore you. We ordered cocktails that were out of a “pre mix” bottle for £12 and then to make it worse were put into wrong / warm glasses. Food was fine but plates never cleared all evening, no napkins etc.. The toilet broke in our room so had constant water running all evening which was a shame.
Stayed 1 night in Sep 2024

6/10 Okay

James

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
In dire need of a complete renovation. The toilets did not even flush properly.
Stayed 2 nights in Sep 2024

8/10 Good

Charlene

Travelled with partner, Travelled with group
Liked: Cleanliness
My stay here was quite pleasant. I was away for the weekend with my partner, my best friend and her partner, so we were all booked under the same reference. The rooms are quite spacious, but our aircon was not working the whole time we were there and the windows have a safety catch on them. The location is brilliant and the car park is good, although it does fill up quite quickly. The pool was lovely, as was the sauna and steam room. The hot tub was cold. We were told that it would be fixed the next day; however, it was not. I was told I had to pay a £50 holding fee via card - not too sure why, as when my friend came, they said it was mandatory and that she did not have to. The reception staff do not sing from the same hymn sheet. My friend again was told her check out could be extended for up to 2 hours for free, yet once again, I was told I would have to pay up to £10 an hour for a later check out. It made 0 sense. The breakfast was lovely and the dining staff as well as the gym/pool staff were very accommodating. Overall, it wasn’t a bad stay, great location, but I’m not too sure if I would come back due to the inconsistencies
Stayed 2 nights in Sep 2024

8/10 Good

Gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the downstairs decor and bar facilities.Breakfast had fantastic selection. Noisy occasionally with doors slamming in the night.
Stayed 2 nights in Sep 2024

4/10 Poor

chris

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool closed, sauna closed
Stayed 2 nights in Sep 2024

10/10 Excellent

Daniel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay away with the fur baby .. it’s a busy hotel and breakfast did get very busy - but gave it a bit of time the staff worked very hard to deliver no complaints and thanks for a nice stay
Stayed 1 night in Sep 2024

6/10 Okay

Scott

Stayed 1 night in Aug 2024

8/10 Good

Julia

Stayed 1 night in Aug 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Utterly perfect for a one night stopover before a channel crossing. The hotel is very well appointed with clean, spacious rooms. There is plenty of parking and a nearby petrol station to fill up before travelling to France. The evening meal was delicious and quickly served despite two large groups in the restaurant at the same time. The self service breakfast was also excellent with a broad choice of food. And all for a good price. Highly recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Juliet

Stayed 1 night in Aug 2024

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Good value for money. Free (small) minibar included in our price. Breakfast decent buffet. Some small issue of cleanliness (wee stains on toilet seat) and the sofa bed is small. Only really for one adult or two small children (my 12 year olds really sruggled). Good staff and service.
Stayed 1 night in Aug 2024

8/10 Good

jamie

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Good hotel with good range of facilities present. The main lobby and bar appeared newly refurbished and clean. The restaurant served good food, we sampled breakfast and dinner menus. The restaurant furniture however needed a good clean, the chairs and booth chairs were stained and dirty. The rooms were spacious and the complimentary drinks and snacks were a nice touch. However, the room required a bit more attention to the cleaning - inside the draws were crumbs from someone’s dinner and the larger chest of draws were broken. Overall, a good stay and some little improvements would make it an excellent choice.
Stayed 2 nights in Aug 2024

6/10 Okay

Helen

Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
The aircon did not work, the toilet flush kept dripping. Looked tired
Stayed 1 night in Aug 2024

8/10 Good

saufun

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice modern room with great facilities, clean room and very good free refreshments which is a lovely extra. Swimming pool was lovely, quite busy but we really enjoyed spending time relaxing. Very close to Ashford Designer Outlet too so nice location.
Stayed 1 night in Aug 2024

10/10 Excellent

RICHARD

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating, great for a family stay with a good pool and restaurant. Close to a large Sainsburys and other places, would stay again
Stayed 4 nights in Aug 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Staff & service, property conditions & facilities
Efficient & friendly service. Lovely communal area. Big rooms.
Stayed 1 night in Aug 2024

6/10 Okay

Ian

Liked: Room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Dominic

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Filthy cutlery. Bed bugs. Hotel rooms in urgent need of modernisation
Stayed 2 nights in Jul 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Dean

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay again !! Apart from bar lady didn’t want to be there ! Very slow and couldn’t be bothered to serve me apart from that great again with a free upgrade
Stayed 1 night in Jul 2024

10/10 Excellent

Asiatou

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Ashford international hotel has been splendid as always. My cousin and i enjoyed out stay especially the the pool facility and thw breakfast. Stagf were amazing and very supportive. I will continue to stay at Ashford international hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Mark Bryan

Stayed 1 night in Jul 2024