
Arroyo de la Luz Holidays
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Arroyo de la Luz Flight & Hotel Packages
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Hotel Riu Plaza España
Madrid Centro
per person
31 Aug - 6 Sept
found 21 hours ago
Return direct flight included
Singapore (SIN) to Madrid (MAD)
9.4/10 Exceptional! (4,194 reviews)
Hotel Riu Plaza España – Stunning Views, But Disappointing Policies
We loved the unbeatable location and panoramic rooftop views at Hotel Riu Plaza España. However, several policies made our stay uncomfortable.
First, the room’s air conditioning was impossible to regulate. Despite asking for help and trying different settings, the thermostat kept dropping, leaving us freezing. We eventually had to turn it off entirely just to sleep comfortably.
Second, access to the rooftop bar was tightly controlled. We were stopped at the front door by a new doorman who didn’t recognize us, even as hotel guests. The guest policy is unnecessarily strict—you’re allowed one guest per day, but to access the rooftop together, you must exit the hotel and re-enter with your guest. The process felt intentionally discouraging, which was frustrating for rule-abiding guests like us.
Lastly, we were repeatedly asked to have our Uber drivers stop around the corner—despite a brutal European heat wave—while other guests easily boarded cars right at the main entrance. This inconsistency felt unfair.
The hotel seems more focused on monetizing the rooftop than on treating guests with the comfort and respect they deserve.
Reviewed on 13 Jul, 2025


Top hotels in Arroyo de la Luz


COMPLEJO RURAL LA PALOMA
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APARTAMENTOS LA UNIÓN
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Reviewed on 24 Apr, 2025
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
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* Savings based on package bookings compared to the price of the same components booked separately. Savings not available on all packages. Book Flight + Lodging, save up to 100% of flight price - Savings based on flight + lodging package prices as compared to the price of the same components available for booking separately before all discounts and rewards applied. Your bundled savings cover up to 100% of your flight. Savings vary based on origin/destination, length of trip, stay dates and travel suppliers. Savings not available on all flight + lodging package bookings.