2/10 Terrible
Heather
Travelled with group
11 Sept,2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far one of the worst places I have ever stayed at.
Pros: Location to the beautiful beach. We had a room with a great view of the water which is located just a 2 minute walk away. All meals are provided in a buffet style setting and provide a large amount of options.
Cons: Everything other thing imaginable. Room is complete garbage - furniture very old and painted in a pepto bismol pink. Mattresses are horrid and lord only knows how many decades they have been using the pillows. They are flat and smell terrible. The main swimming pool was dirty, cigarette butts were floating in the water and tons of dirt was noted at the bottom of the pool. No lounge area was reserved on the beach which resulted in having to go to the nearby beach bar and pay to rent them. The ad states there is an elevator however there was not. We had to carry our suitcases up 3 flights of stairs. No staff was available to assist. They also advertise TV, A/C, and WiFi. There is a bubble TV in the room with a 12 inch screen from the 90s which does not work. When front desk was asked, they stated that none in the facility work. Wi-Fi is only available in the front lobby - not in the rooms which made working remotely impossible. A/C remote wasn’t provided unless you paid an $5 a day. The room was so small, you literally had to walk sideways to walk between the walls and bed in order to get to the bathroom.
Overall, horrible experience with very rude staff. I would never stay here again!
Heather
Stayed 5 nights in Sep 2022