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Hotel Carrizal Spa

3.0 star property
Escape to nature’s playground with zip lining adventures by day and hot springs under starry nights.

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Photo gallery for Hotel Carrizal Spa

Hot springs
Chapel
Billiards
Reception
Hot springs

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast available
  • Spa
  • Bar
  • Pool
  • Housekeeping
  • Parking included

Room options

View all photos for Campestre

Laptop workspace, blackout curtains, bed sheets

Campestre

Highlights

Air conditioning
Free cots/infant beds
Ceiling fan
Blackout curtains
Private bathroom
Laptop workspace
Wardrobe
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Laptop workspace, blackout curtains, bed sheets

Superior Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Laptop workspace
Wardrobe
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

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2 outdoor pools, pool umbrellas

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  • Parking included
9.2 out of 10, Wonderful, (95)
The price is S$124
includes taxes & fees
21 Feb - 22 Feb
Picocanoa Rodavento
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About the area

Map
Domicilio Conocido S/N, Congregacion Aguacaliente, Apazapan, VER, 91647

What's nearby

  • Nace el rio - 36 min drive
  • Chachalacas Beach - 39 min drive
  • Plaza Las Americas Mall - 40 min drive
  • Xalapa Cathedral - 44 min drive
  • Chachalacas Dunes - 48 min drive

Getting around

  • Xalapa, Veracruz (JAL-El Lencero) - 43 min drive

Restaurants

  • â€ȘAntojitos Vallarta - ‬17 min drive
  • â€ȘAntojitos "Carolina - ‬16 min drive
  • â€ȘPlan del Rio - ‬14 min drive
  • â€ȘAntojitos donaji - ‬16 min drive
  • â€ȘRestaurante la Playita - ‬14 min drive

About this property

Hotel Carrizal Spa

Family-friendly hotel in a regional park
Take advantage of a rooftop terrace, a garden and a playground at Hotel Carrizal Spa. Treat yourself to a massage or hydrotherapy at Carrizal, the on-site spa. Enjoy a meal at the two on-site restaurants. Enjoy on-site activities, such as rafting, ziplining and hiking/biking. In addition to an outdoor entertainment area and a bar, guests can connect to WiFi in public areas (surcharge).
Other perks include:
  • 8 outdoor pools
  • Free self-parking
  • Full breakfast (surcharge), hot springs on-site and a round-trip airport shuttle (surcharge)
  • Luggage storage, games and smoke-free property
Room features
All 53 rooms include comforts, such as laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Bathrooms with showers and soap
  • Wardrobes/cupboards, highchairs and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: WiFi (MXN 15 for 2 hours)

Parking and transport

  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Daily full breakfast available 8:30 AM to 12:30 PM for a fee: MXN 150 to 200 for adults and MXN 70 to 120 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 8 outdoor pools
  • Billiards/pool table
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Hot springs
  • Playground
  • Rafting
  • Ziplining

Family friendly

  • 8 outdoor pools
  • Highchair
  • Playground

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • Outdoor entertainment area
  • Rooftop terrace

Full-service spa

  • Deep-tissue massages
  • Hot springs
  • Hot springs open from 8:00 AM - 7:00 PM
  • Hot springs water temperature - 39 ÂșC
  • Hydrotherapy
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Access via exterior corridors
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:30 PM
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 150 to 200 for adults and MXN 70 to 120 for children
  • Fee for wireless Internet in public areas: MXN 15 (for 2 hours, rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 7:00 PM
Hot springs access available from 8:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Carrizal Spa Apazapan
Carrizal Hotel Spa Apazapan
Carrizal Spa Apazapan
Hotel Carrizal Spa Hotel
Hotel Carrizal Spa Apazapan
Hotel Carrizal Spa Hotel Apazapan

Frequently asked questions

Does Hotel Carrizal Spa have a pool?

Yes, this property has 8 outdoor pools. Pool access is from 7:00 AM to 7:00 PM.

Is Hotel Carrizal Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Carrizal Spa?

Self-parking is free at this property.

What time is check-in at Hotel Carrizal Spa?

Check-in start time: 3:00 PM; check-in end time: 8:30 PM. After-hours check-in is not available.

What time is check-out at Hotel Carrizal Spa?

Checkout is at 1:00 PM.

Does Hotel Carrizal Spa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Carrizal Spa located?

Located near the airport, this family-friendly hotel is within 25 mi (40 km) of Saint Francis Municipal Market, Nace el rio and El Lencero Ex-Hacienda Museum. Interactive Museum of Xalapa (MIX) and El Agora are also within 32 miles (52 km).

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Hotel Carrizal Spa Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 31 reviews
Rating 8 - Good. 3 out of 31 reviews
Rating 6 - Okay. 6 out of 31 reviews
Rating 4 - Poor. 2 out of 31 reviews
Rating 2 - Terrible. 6 out of 31 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Erik Rafael

I like
Stayed 1 night in Jan 2025

10/10 Excellent

Patricia

A lot of nature
Stayed 1 night in May 2024

4/10 Poor

Alejandra

Disliked: Staff & service
The location and facilities were pleasant, however the service by the staff was horrendous. Staff was very negative and rude when they finally acknowledged guests. They made us feel as if we were an inconvenience to them. They were not willing to even step up to the standards of hospitability of offering options. Very poor attitude by staff. My family has been going to Carrizal for over 60 years and will continue their visits, however it's disappointing that we can't expect better service. Great service by Jazmin & Maira, the Massage Therapist who went out of their way to assist us. Thank you both and to Beto for listening to my concerns.
Stayed 1 night in Jun 2023

2/10 Terrible

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
HICIMOS UNA RESERVACIÓN DE DOS HABITACIONES PARA PASAR UNA NOCHE Y CUANDO LLEGAMOS NO NOS PERMITIERON INGRESAR UNA MASCOTA DE RAZA MUY PEQUEÑA DE 2 MESES DE EDAD, SIN EMBARGO ELLOS SÍ TENÍAN COMO MASCOTA DEL HOTEL A UN GATO DE MUCHA MAS EDAD Y TALLA MAYOR QUE SE TIRABA INCLUSIVE SOBRE LOS SILLONES DE LA RECEPCIÓN. PEDIMOS QUE TUVIERAN CRITERIO SOBRE LA EDAD Y TALLA DE NUESTRA MASCOTA SIN EMBARGO NO LO HUBO, LES EXPLICAMOS QUE POR LA EDAD NUESTRA MASCOTA NO SALDRÍA DE SU CONTENEDOR Y NO HABRÍA MOLESTIA PARA NINGÚN OTRO HUESPED PUES NO LA TENDRÍAMOS EN SITIOS "PUBLICOS" DEL HOTEL SINO QUE LA MANTENDRÍAMOS EN LA HABITACIÓN. SOLAMENTE POR LA NOCHE QUE ESTARÍAMOS EN EL SITIO.
Stayed 1 night in Dec 2024

4/10 Poor

Arturo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
La atencion del personal deja mucho que desear, hasta cierto punto estas incomunicado por que no hay señal de telefono y el wifi es unicamente en el restaurante con cobro, las habitaciones necesitan mucho mantenimiento, el precio es excesivo, falta de flexibilidad por parte del personal, son bastante cuadrados, no hay pagos electronicos lo cual te deja con pocas opciones
Stayed 1 night in Dec 2024

6/10 Okay

NABOR

Disliked: Property conditions & facilities
puerta con problemas para habrir, regadera tapada no hay wi-fi por la noche muy oscuro
Stayed 1 night in Nov 2024

2/10 Terrible

roberto

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Las habitaciones muy austeras no tienen pantalla ni internet muy caras para lo que ofrecen
Stayed 2 nights in Nov 2024

10/10 Excellent

Eri

Es un lugar para conectar con la naturaleza, tiene varias albercas y toboganes. Tiene zona de acampar, de asadores, y canchas para jugar. El lugar es muy muy muy amplio, lleno de årboles. El personal es muy amable, nos ha tocado ver cuando lavan las albercas, las vacían y las vuelven a llenar en la noche, con lo cual al otro día estån listas y limpias, lo cual nos parece muy limpio. Solemos quedarnos en cabaña campestre, cuenta con ventilador lo cual es suficiente porque en la noche refresca.
Stayed 1 night in Jun 2024

10/10 Excellent

Cesia Raquel

Es un hotel totalmente de descanso solo que las albercas no estaban tan limpias.
Stayed 1 night in Jun 2024

8/10 Good

Magali

El hotel es bonito pero sencillo las aguas termales y las albercas estĂĄn bien pero el restaurante estĂĄ muy caro y a la comida le hace falta sabor
Stayed 1 night in Jun 2024

2/10 Terrible

Rafael

NI PUDIMOS LLEGAR NINCONTESTATIN ELNTELEFONO PARA GUIARNOS
Stayed 1 night in May 2024

2/10 Terrible

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Yo reservĂ© en hotel carrizal spa. Y segĂșn ellos eran una cabaña,
Stayed 1 night in Feb 2024

10/10 Excellent

Eri

Recomiendo ir a descansar, disfrutar de la naturaleza y aguas termales, compartir momentos de tranquilidad.
Stayed 1 night in Jan 2024

6/10 Okay

OFELIA

Liked: Staff & service
Instalar mĂłdem la recepciĂłn
En administraciĂłn no tenĂ­a registro de que ya habĂ­a pagado mi reservaciĂłn. Me hicieron ir a comprar una tarjeta con internet. Dado que haya no hay servicio Telcel para descargar mi comprobante de pago. DeberĂ­an instalar internet en la administraciĂłn para mejorar el servicio
Stayed 1 night in Jan 2024

6/10 Okay

Rafael

DeberĂ­an mejorar
El balneario es bonito, el hotel se ve algo descuidado, la atención en recepción la califico de mala ya que la persona a cargo te da la información como si la estuviera recitando, No dejan shampoo en el baño. No hay internet, y si quieres tenerlo, hay que ir al balneario y pagar por él. Reservé dos noches pero solo estuve una. Recomiendo el balneario
Balneario
Stayed 2 nights in Jul 2023

10/10 Excellent

Laura

las aguas termales es lo mejor
Stayed 1 night in Oct 2023

10/10 Excellent

Eri

Muy bonito ambiente, el lugar es excelente para relajarse en medio de la naturaleza, Pudimos disfrutar de jugar, nadar, comer, observar, Todos son muy amables. Regresamos sin duda
Stayed 1 night in Oct 2023

6/10 Okay

Uriel

Stayed 1 night in Sep 2023

2/10 Terrible

Jorge Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
La habitaciĂłn mala, nos estaban dando una dĂłnde no tenĂ­a ni tv, ni clima y ni wiffi tienes q pagar 15 pesos x unos minutos de internet q no sirven y aparte no señal hay donde estĂĄ ubicado. Y tienes que comprar internet y aparte en ineficiente.... La verdad yo no volverĂ­a a regresar aunque nadamĂĄs fueran las Ășnicas aguas termales muy mal todo
Stayed 1 night in Sep 2023

10/10 Excellent

Alejandro

Todo muy bien y excelente estancia
Stayed 2 nights in Aug 2023

10/10 Excellent

Javier

Stayed 2 nights in Aug 2023

6/10 Okay

Berenice Cristal

Liked: Cleanliness, staff & service, property conditions & facilities
En las fotos las instalaciones se ven mejor , la verdad las albercas muy sucias . Las habitaciones son muy muy bĂĄsicas y para mi gusto les falta mantenimiento. Eso de que el balneario sea pĂșblico , estĂĄ horrible Y las aguas termales huelen muy feo
Stayed 1 night in Aug 2023

6/10 Okay

Francisco David

No dejan salir a las 3 de la tarde como antes muy mal
Stayed 1 night in Jul 2023

10/10 Excellent

MarĂ­a

Stayed 1 night in Jun 2023

2/10 Terrible

pacoreyes1363@gmail.com

Stayed 1 night in Mar 2023