4/10 Poor
Nicolas
Travelled with partner
3 Nov,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I only stayed here for their EV charging stations. The sign says it’s for Teslas only but we called the front desk and spoke to someone named Jessica and she confirmed that one charger is for Teslas and the other is other EV cars. We asked Jessica if it was okay to charge our car since we arrived 1 hour before check in and she said it was fine. As soon as the clock hit 4pm some lady knocked on our window and told us we need to leave immediately. We were confused at first because we got the okay to charge our car before the check in time and now this lady was telling us that we need to leave. We asked for her name and it was Tammy, Tammy was not allowing us to talk she just kept saying that we needed to leave and that we can’t just come from the street and charge our car. We were telling her that we called and spoke to Jessica and she said it was okay to charge our car there but Tammy was not having it and she was being very rude. Since it was already 4pm we were able to check in and Tammy was following behind us as we went into the lobby. The guy at the front desk was very nice and he was aware that we were there so when Tammy found out the everyone else knew about us being there she walked into the back office she didn’t even apologize for trying to kick us out. We were about to cancel our reservation just because of our interaction with Tammy. Front desk is “24/7” but when we checked out at 4am the guy was sleeping despite me ringing the bell a few times.
Nicolas
Stayed 1 night in Nov 2024