Alto Sutton Manor Holidays

The staff and accommodations were amazing. There was some noise due to the strike, but the staff were super helpful and accommodating to get us an interior room that was more quiet. I would stay there again without a doubt. Beautiful and comfortable.

Beautiful and friendly. Terrific location.

The hotel itself was nice and clean. Room was not ready at check in (3:00). Rooftop bar/restaurant doesn't open until 4 so had to hang out in the lobby. Staff at rooftop bar seemed put out to have a large group. Elevators were horrible, key card could only get you to your floor and if staying with a group on different floors, good luck trying to connect. The area around the hotel is overrun by drug addicts and homeless. Literally had human crap on the sidewalks in front of hotel. Great little liquor store across the street with friendly clerks

Despite an almost perfect location (you can get anywhere on public transport from here), the hotel was disappointing. Generally the hotel is not effectively staffed. First, it advertises "valet parking," but in fact there is no staff for this and no place to pull to the curb. You have to leap out in traffic, flag down the registration staff, and wait for them to send for the staff of the garage. How to know this is the case was a puzzlement, and god help you if you are traveling alone and must just abandon your car to flag down the staff . Second, although there is restaurant on the hotel's website, on the night I arrived (kean not to leave again), the restaurant was closed for a private party. The lobby bar was sometimes open sometimes not. The rooms were clean but only a step above airbnb-level design - lots of blown-up photographs of books and record albums on the walls but otherwise you might be sleeping in an IKEA.

Needs an upgrade. One of two elevators out of service. Ice machines unavailable… one single staff person for all the guests at the lobby definitely insufficient.