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Sunprime Pollensa Bay

3.5 star property
Escape to an oceanfront retreat with rejuvenating spa treatments and delicious meals. Unwind by the pool, then get ready for action-packed days.

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Photo gallery for Sunprime Pollensa Bay

Lobby sitting area
Seasonal outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas
Breakfast, lunch, dinner served; pool views
Lounge
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Spa
  • Gym
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double or Twin Room (Pool view)

View from room

Double or Twin Room (Pool view)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout curtains
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room

In-room safe, individually decorated, individually furnished, desk

Single Room

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout curtains
  • 16 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Basic Double or Twin Room

In-room safe, individually decorated, individually furnished, desk

Basic Double or Twin Room

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout curtains
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double or Twin Room (Sea view)

View from room

Double or Twin Room (Sea view)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout curtains
  • 21 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
Carrer Maria Antonia Salva, 2, Alcúdia, Balearic Islands, 07400

What's nearby

  • Roman Remains of Pollentia - 4 min drive
  • Alcúdia Port - 6 min drive
  • Hidropark - 7 min drive
  • Playa de Muro - 14 min drive
  • Alcúdia Beach - 15 min drive

Getting around

  • Sa Pobla Station - 21 min drive
  • Palma de Mallorca (PMI) - 49 min drive

Restaurants

  • ‪Sa Gelateria - Alcudia - ‬15 min walk
  • ‪Sa Mossegada - ‬17 min walk
  • ‪Cafe de - ‬15 min walk
  • ‪Red Rum - ‬3 min walk
  • ‪Bar Maya - ‬14 min walk

About this property

Sunprime Pollensa Bay

Eco-certified hotel revitalised in 2022 and located near Alcúdia Port
Take advantage of a terrace, car hire on-site and a bar at Sunprime Pollensa Bay. Treat yourself to spa services, such as aromatherapy, a facial or a manicure/pedicure. The on-site restaurant, Restaurant, offers breakfast, lunch, dinner and ocean views. In addition to a gym, guests can connect to free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices).
You'll also enjoy perks such as:
  • A seasonal outdoor pool with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking
  • Bike hire, laundry services and evening entertainment
  • A lift, multilingual staff and tour/ticket information
Room features
All 163 individually furnished rooms feature comforts such as furnished balconies and air conditioning, as well as amenities such as free WiFi and safes.
More amenities include:
  • Bathrooms with rainfall showers and hairdryers
  • 32-inch TVs with cable channels
  • Wardrobes/cupboards, mini fridges and electric kettles

All-inclusive details

All-inclusive room rates at Sunprime Pollensa Bay are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals and snacks included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Finnish, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Books
  • Evening entertainment
  • Gym
  • Seasonal outdoor pool

Family friendly

  • Lifeguards on site
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways (100 centimetre high)
  • Hardwood flooring in room
  • Lift (80 centimetre wide door)
  • Magnifying mirror
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 19 April 2025 to 15 December 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, mobile payments and cash
Mobile payment options include: MobilePay
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from April to October
Pool access available from 10:00 AM to 6:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transport to and from this property

Property is also known as

Hi Hotel Panoramic
Hi Panoramic Alcudia
Hi Panoramic Hotel
Hi Panoramic Hotel Alcudia
Hotel Hi Panoramic
Hi! Panoramic Hotel Alcudia, Majorca
Panoramic Hotel Alcudia
Smartline Panoramic Hotel Alcudia
Smartline Panoramic Hotel
Smartline Panoramic Alcudia
Smartline Panoramic
Smartline Panoramic Hotel Alcudia, Majorca
Club Jet Tours Alcudia Hotel
Club Jet Tours Hotel
Club Jet Tours

Frequently asked questions

Does Sunprime Pollensa Bay have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM to 6:00 PM.

Is Sunprime Pollensa Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sunprime Pollensa Bay?

Self-parking is free at this property.

What time is check-in at Sunprime Pollensa Bay?

Check-in start time: noon; check-in end time: anytime.

What time is check-out at Sunprime Pollensa Bay?

Checkout is at noon.

Are there all-inclusive benefits at Sunprime Pollensa Bay?

Some rate plans available at this hotel are all-inclusive.

Where is Sunprime Pollensa Bay located?

Nestled on the beach, this Alcúdia hotel is steps from Platja des Morer Vermell and 1.8 mi (2.9 km) from Alcúdia Beach. Es Clot and Plaza de Toros are also within 15 minutes.

Sunprime Pollensa Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 85 reviews
Rating 8 - Good. 34 out of 85 reviews
Rating 6 - Okay. 3 out of 85 reviews
Rating 4 - Poor. 4 out of 85 reviews
Rating 2 - Terrible. 0 out of 85 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five night stay
A spotlessly clean hotel. Lovely sea view and good swimming pool. Helpful and friendly staff.
View from our balcony
Stayed 5 nights in Oct 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Very average
An okay hotel. The guests there seems rude and unfriendly, some of the staff weren’t friendly either. Had ants in the room which the hotels solution was to spray the room with poison and leave it like that, no room change. Overal very average.
Stayed 5 nights in Sep 2021

10/10 Excellent

Soram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Laurent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room with sea view and direct access to the beach. The hotel is nice although a bit far from the center.
Stayed 3 nights in Sep 2021

10/10 Excellent

SANDRINE

Stayed 2 nights in Sep 2021

6/10 Okay

Lance

Travelled with family
As much as the property is in a beautiful location, tastefully designed and staffed with wonderful personnel we struggled to relax during our extended stay here. The view from the hotel as well as the location is stunning. Furthermore you can walk up to the historical town of Alcudia within 20 minutes. You will also be spoilt for beautiful beaches in the vicinity and the food on offer at the hotel is very good. Albeit there are no dining options nearby. However, the hotel is locked into a contract with a charter entertainment company which is loud, dominating and boisterous which makes noise until the late hours with no regard to the private guests of the hotel. High pitched screaming, loud music and strobe lights marred our stay as the stage is set in front of the rooms with a sea view. So it stands as an eye sore in a beautiful view and leaves guests staying with sea view rooms no chance to enjoy the balcony or have a good nights sleep. The noise goes into the late hours regardless. The cleaning service was also very inconsistent. I had booked several rooms during our stay - some rooms were cleaned and kitted very well whilst others were very neglected. At one point we returned to find that the cleaner had left our room door open for hours by mistake after cleaning. We genuinely hope the hotel remedies the shortcomings It is in such a beautiful place with wonderful staff and has endless potential. We would love to return one day when these problems are resolved.
Stayed 7 nights in Aug 2021

8/10 Good

Pernilla

Stayed 1 night in Sep 2021

8/10 Good

Aurelia

Stayed 1 night in Aug 2021

10/10 Excellent

Anabel

Stayed 6 nights in Aug 2021

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, amenities
Overall a nice hotel with good sea views. The parking is very limited and is on a first come first served basis
Stayed 2 nights in Aug 2021

8/10 Good

Shady

Stayed 3 nights in Aug 2021

10/10 Excellent

Adrián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recomendable
Estancia muy buena. El alojamiento consta de todo lo necesario para pasar unos días en la isla. Además, tanto el personal como la comida son muy buenos.
Stayed 7 nights in Aug 2021

4/10 Poor

Beatriz

Stayed 5 nights in Aug 2021

10/10 Excellent

Merta

Stayed 8 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Setting is in a nice location. The main beach has too many weeds. It’s quiet and on a walking distance to Alcudia Old Town. Staff were friendly and efficient.
Stayed 4 nights in Aug 2021

8/10 Good

Epaminondas

Stayed 9 nights in Jul 2021

8/10 Good

Jingwei Zhang

Stayed 4 nights in Jul 2021

10/10 Excellent

Jacko

Stayed 3 nights in Jul 2021

10/10 Excellent

Roxana

Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed with my 11 yo daughter and had a pleasant trip. Attaching pic with the view from our balcony. To make it even better I’d suggest to create a space for smokers rather allowing to smoke anywhere near pool or sun beds or bar. Also offer a choose of pillows
Stayed 7 nights in Jul 2021

10/10 Excellent

Jacob

Stayed 3 nights in Jul 2021

10/10 Excellent

Franck

Stayed 13 nights in Jun 2021

8/10 Good

Simon

Stayed 6 nights in Jul 2021

10/10 Excellent

Martha

Stayed 1 night in Jun 2021

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to beach.
Friendly professional staff. Parking in front or side lot. Easy access to the beach. There is an excellent restaurant within walking distance called Red Rum. British pub with excellent food. The hotel rooms were clean and simple just like most in this price range. I would stay again.
Stayed 1 night in Jun 2021