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Tru By Hilton Albany Crossgates Mall

2.5 star property
Pet-friendly hotel connected to a shopping centre in Albany with free breakfast

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tru By Hilton Albany Crossgates Mall

Lobby
Indoor pool
Lobby
Exterior
Premium bedding, blackout curtains, iron/ironing board

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast included
  • Pool
    Pool
  • Laundry
    Laundry
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Air conditioning
    Air conditioning
The price is S$139
includes taxes & fees
22 Dec - 23 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
1651 Western Avenue, Albany, NY, 12203

What's nearby

  • Crossgates Mall - 5 min walk - 0.4 km
  • University at Albany - 3 min drive - 2.3 km
  • Colonie Center Mall - 5 min drive - 5.5 km
  • Albany Medical Center - 10 min drive - 8.1 km
  • MVP Arena - 12 min drive - 9.5 km

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany, NY (ALB-Albany Intl.) - 9 min drive

Restaurants

  • ‪The Standard Restaurant and Lounge - ‬6 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Dave & Buster's - ‬7 min walk
  • ‪McDonald's - ‬1 min drive
  • ‪Cinnabon - ‬6 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Hotel near Crossgates Mall
You can look forward to free breakfast, a free manager's reception and dry cleaning/laundry services at Tru By Hilton Albany Crossgates Mall. Free in-room WiFi is available to all guests, along with a fireplace in reception and a gym.
Other perks include:
  • An indoor pool
  • Free self-parking
  • Express check-out, a TV in reception and barbecues
  • A water dispenser, a billiards/pool table and outdoor furniture
  • Guest reviews speak highly of the helpful staff
Room features
All 96 rooms feature comforts such as premium bedding and air conditioning, as well as perks such as free WiFi.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and baths or showers
  • Smart TVs with premium channels
  • Microwaves, free infant beds and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Family friendly

  • Free cot
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 11:00 PM
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

Does Tru By Hilton Albany Crossgates Mall have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM to 11:00 PM.

How much does it cost to stay at Tru By Hilton Albany Crossgates Mall?

As of 24 Nov,2024, prices found for a 1-night stay for 2 adults at Tru By Hilton Albany Crossgates Mall on 22 Dec,2024 start from S$138.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Tru By Hilton Albany Crossgates Mall pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Tru By Hilton Albany Crossgates Mall?

Self-parking is free at this property.

What time is check-in at Tru By Hilton Albany Crossgates Mall?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Tru By Hilton Albany Crossgates Mall?

Checkout is at noon.

Where is Tru By Hilton Albany Crossgates Mall located?

Situated near the airport, this hotel is within 2 miles (3 km) of Crossgates Mall, SEFCU Arena and Albany NanoTech Complex. University at Albany and Albany Pine Bush Preserve are also within 3 miles (5 km).

Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 521 out of 956 reviews" "
Rating 8 - Good. 246 out of 956 reviews" "
Rating 6 - Okay. 96 out of 956 reviews" "
Rating 4 - Poor. 49 out of 956 reviews" "
Rating 2 - Terrible. 44 out of 956 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very smooth. Booked. Arrived. In room.
Stayed 1 night in Nov 2024

10/10 Excellent

Tom

Stayed 1 night in Oct 2024

10/10 Excellent

Jereme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 2 nights in Nov 2024

6/10 Okay

Elizabeth

Stayed 3 nights in Oct 2024

8/10 Good

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good place
Stayed 3 nights in Nov 2024

10/10 Excellent

Constantin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good choice!
Stayed 1 night in Nov 2024

4/10 Poor

Floyd, Windsor

Stayed 1 night in Nov 2024

10/10 Excellent

Cassia

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing front desk service and room service
Stayed 3 nights in Nov 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Heatherann Gallagher, Richmondq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Sep 2024

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, convenient, friendly, enjoyable! thank you
Stayed 1 night in Oct 2024

4/10 Poor

JC

Liked: Staff & service
Clean but bare bones, even a lack of outlets and bed lamps. Difficult access from Interstate.
Stayed 1 night in Oct 2024

10/10 Excellent

Li

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a reasonable price with the high quality. A good choice to stay to explore the Catskill area in Fall season.
Stayed 1 night in Oct 2024

10/10 Excellent

Christina

Stayed 1 night in Sep 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again!
Stayed 1 night in Oct 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.
Stayed 1 night in Sep 2024

2/10 Terrible

Dean

Liked: Cleanliness
Disliked: Staff & service
Cleaning staff absolutely beating down my door several times throughout the morning, WHILE I had the do not disturb sign up. I'm talking 3-4 hours before checkout. Ridiculous. Will never go again just for that reason.
Stayed 2 nights in Sep 2024

6/10 Okay

Cynthia, Natick

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good low cost option for soccer teams and young families, but I would prefer an upscale option. On the plus side, the room was clean and bed firm enough. However, it felt barren with only an office chair for seating. There wasn't even a stand to put your luggage on. The building had a cheap feeling; it looked new but the wallpaper was peeling in the bathroom and halls. I could hear the people in the room above pacing at 4am. The elevators were busy as they served two hotels (Tru and Homewood Suits). The included breakfast had very limited options, and some of it was inedible, like the over cooked powered eggs and old fruit.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Stayed 1 night in Aug 2024

10/10 Excellent

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome staff Bonnie was very gracious friendly and made everything go smoothly
Stayed 1 night in Sep 2024

6/10 Okay

Priscilla

Stayed 1 night in Aug 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and staff was very friendly
Stayed 1 night in Sep 2024

8/10 Good

Neli

Stayed 1 night in Aug 2024