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Xperia Grand Bali Hotel - All Inclusive

4.0 star property
Travelers sip poolside cocktails while enjoying live music at this Alanya hotel, where breakfast buffets, delicious dinners, and spa treatments come with city views

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The Xperia Grand Bali Hotel - All Inclusive in Alanya City Center combines entertainment with relaxation. Guests enjoy concerts and live shows near the poolside bar, savor international cuisine at two restaurants, and rejuvenate with hot stone massages at the Turkish bath/hammam.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double or Twin Room

Premium bedding, free minibar, in-room safe, desk

Standard Double or Twin Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
Free minibar items
HDTV
  • City view
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Triple Room

Premium bedding, free minibar, in-room safe, desk

Standard Triple Room

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • City view
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Economy Double or Twin Room

Premium bedding, free minibar, in-room safe, desk

Economy Double or Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Mini-fridge
Free minibar items
HDTV
Pillow menu
Premium bedding
  • City view
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Single Room

Premium bedding, free minibar, in-room safe, desk

Standard Single Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
Free minibar items
HDTV
Pillow menu
  • City view
  • 22 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Economy Single Room

Premium bedding, free minibar, in-room safe, desk

Economy Single Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Mini-fridge
Free minibar items
HDTV
Pillow menu
Premium bedding
  • City view
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Suite (King)

Premium bedding, free minibar, in-room safe, desk

Deluxe Suite (King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Club Room

Premium bedding, free minibar, in-room safe, desk

Club Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
Free minibar items
HDTV
Pillow menu
  • City view
  • 28 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed OR 1 Double Bed and 1 Single Bunk Bed

View all photos for Club Suite

Premium bedding, free minibar, in-room safe, desk

Club Suite

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
Free minibar items
HDTV
Pillow menu
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 2 Single Beds and 1 Large Single Bed
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About the area

Located near a private beach, Xperia Grand Bali Hotel - All Inclusive is in Alanya City Center, a neighbourhood in Alanya. Alanya Archeological Museum and Ethnographic Museum are cultural highlights, and some of the area's attractions include Alanya Aquapark and Alanya Culture Center. Alanya Shipyard and Alanya Gardens are also worth visiting. With snorkelling, waterskiing and parasailing nearby, you'll find plenty of adventures in the water. Visit our Alanya travel guide
Map
Saray Mahallesi Damlatas Caddesi, Alanya, Antalya, 07400

What's nearby

  • Turkije, Alanya, Cleopatra Beach
    Damlataş plajı
    3 min walk - 0.3 km
  • Aerial drone photo of the beautiful town of Alanya, a resort town on Turkey’s central Mediterranean coast showing a hotel and vacation holiday resort from above in the summer time.
    Alanya Aquapark
    3 min walk - 0.3 km
  • Alanya Culture Center
    2 min walk - 0.2 km
  • Damlatas Caves
    3 min walk - 0.3 km
  • Alanya Harbor
    10 min walk - 0.9 km

Getting around

  • Gazipasa (GZP-Gazipasa - Alanya)
    53 min drive

Restaurants

  • Smak Cafe & Eatery
    2 min walk
  • Anna Piccini
    2 min walk
  • Caligo Restaurant
    3 min walk
  • SushiCo
    2 min walk
  • Cadde Balık
    3 min walk

About this property

Xperia Grand Bali Hotel - All Inclusive

Upscale all-inclusive property near Kleopatra Beach
Located close to Alanya Aquapark, Xperia Grand Bali Hotel - All Inclusive provides a poolside bar, concerts and live shows and a terrace. For some rest and relaxation, visit the Turkish bath/hammam, and indulge in a massage, a body scrub or a facial. At the two on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Free WiFi in public areas is available to all guests, along with a garden and a playground.
Additional perks include:
  • A seasonal outdoor pool and a children's pool, along with free cabanas, sunloungers and pool umbrellas
  • A round-trip airport shuttle (surcharge), express check-out and express check-in
  • Tour/ticket information, a porter/bellboy and a banquet hall
  • Multilingual staff, beach umbrellas and a computer station
Room features
All 96 rooms include comforts, such as premium bedding and pillow menus, as well as perks, such as air conditioning and free stocked minibars.
Other conveniences in all rooms include:
  • Rainfall showers, designer toiletries and hairdryers
  • 57-cm HDTVs with premium channels
  • Wardrobes/cupboards, mini fridges and electric kettles

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet meals, snacks and select beverages included
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Entertainment

On-site live performances

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available
  • Return airport shuttle (surcharge) from 8:00 AM to 5:00 PM on request
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Street Life

Things to do

  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Library
  • Playground
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1996
  • Designated smoking areas
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 57-cm LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Mini-fridge
  • Paper towels

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 2:00 PM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 31 October to 1 April:
  • One of the dining venues
  • Bar/Lounge
  • Laundry facilities
  • Meeting facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: TRY 400 per person (one-way)
  • Airport shuttle fee per child: TRY 400 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from March to October
Pool access available from 9 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Grand Xperia Bali
Hotel Xperia
Hotel Xperia Grand Bali
Xperia Bali
Xperia Bali Hotel
Xperia Grand
Xperia Grand Bali
Xperia Grand Bali Alanya
Xperia Grand Bali Hotel
Xperia Grand Bali Hotel Alanya
Xperia Grand Bali Hotel Adults Alanya
Xperia Grand Bali Hotel Adults
Xperia Grand Bali Adults Alanya
Xperia Grand Bali Adults
Xperia Grand Bali Hotel Adults Only
Xperia Grand Bali Hotel All inclusive Alanya
Xperia Grand Bali Hotel All inclusive
Xperia Grand Bali All inclusive Alanya
Xperia Grand Bali Hotel All Inclusive
Xperia Grand Bali All Inclusive Alanya
Xperia Grand Bali All Inclusive
Xperia Bali Inclusive Alanya
Xperia Grand Bali Hotel - All Inclusive Alanya
All-inclusive property Xperia Grand Bali Hotel - All Inclusive
Xperia Grand Bali Hotel All Inclusive Alanya
Xperia Grand Bali Hotel - All Inclusive Alanya
Xperia Grand Bali Hotel Adults Only
Xperia Grand Bali Hotel
Xperia Grand Bali Inclusive
Xperia Grand Bali Hotel - All Inclusive All-inclusive property

Frequently asked questions

Does Xperia Grand Bali Hotel - All Inclusive have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 9 AM to 7:00 PM. The swimming pool is closed seasonally each year from October 31 until April 1.

Is Xperia Grand Bali Hotel - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Xperia Grand Bali Hotel - All Inclusive?

This property doesn't offer parking.

What time is check-in at Xperia Grand Bali Hotel - All Inclusive?

Check-in start time: noon; check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Xperia Grand Bali Hotel - All Inclusive?

Checkout is at 2:00 PM. Late check-out is available for a fee (subject to availability).

Does Xperia Grand Bali Hotel - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8:00 AM-5:00 PM on request. A fee of TRY 400 per person applies.

Are there all-inclusive benefits at Xperia Grand Bali Hotel - All Inclusive?

Yes, the property is all-inclusive.

Where is Xperia Grand Bali Hotel - All Inclusive located?

Located in Alanya City Center, this all-inclusive property is within a 5-minute walk of Alanya Culture Center, Alanya Aquapark, and Kleopatra Beach. Alanya Archeological Museum and Alanya Cable Car - Damlatas Station are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Xperia Grand Bali Hotel - All Inclusive Reviews

7.6

Good

8.4

Cleanliness

8.4

Location

7.8

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 34 out of 111 reviews
Rating 8 - Good. 40 out of 111 reviews
Rating 6 - Okay. 23 out of 111 reviews
Rating 4 - Poor. 8 out of 111 reviews
Rating 2 - Terrible. 6 out of 111 reviews

Reviews

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing. The Spa service is 5 Stars. Book with confidence.
Stayed 1 night in Jul 2023

6/10 Okay

Mehmetali

Liked: Room comfort
Duş küf .genel konforlu.kahvalti vasat.havuz çok küçük.bu fiyat cok
Stayed 1 night in Aug 2025

6/10 Okay

Reinhard Martin

Liked: Staff & service, amenities, property conditions & facilities
Essen man wurde satt Spiegeleier fehlt beim Frühstück Kellner sehr gut
Stayed 3 nights in Apr 2025

10/10 Excellent

MELAHAT

Liked: Cleanliness, staff & service, amenities
Preisleistungsverhältnis top nur ist das Hotel in den Jahren inzwischen runter gekommen renorvierungsbedürftig
Stayed 12 nights in Jul 2024

4/10 Poor

Mithat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memnun kalmadık erken ayrıldık.

Tatilimizin amacı 5 gün sabah akşam denize girmekti. Ancak otelin plajı halk plaj imiş. Şezlong ve güneşlik ücretli, havlu depozitolu otelden alıp plaja gidecekmişiz. Hizmet aktivitelerde her dahil anlamda olup bunların hem halk plajında denize girilir vede Şezlong ve güneşlik ücretlidir diye yazılmış olsaydı bu oteli tercih etmezdik. iki kez denize girdik. baktık zevk alamıyoruz otelden erken ayrıldık. Ayrıca da ilk olarak bir balkonsuz otele rast geldik. Denizden geldiğimizde ıslakları kurutacak yer yoktu. Çünkü otelin arka odaları hepsi balkonsuzdu. Otelin gece eğlencesi 900 m. uzakta ortak otelde olması da hiçte hoş olmamıştı. Bence bu otel sadece konaklama için çok uygun bir otel.
Stayed 5 nights in Jun 2024

8/10 Good

Turkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 netter

Opphold 5 netter med to barn. Kanskje ikke anbefalt med familier med små barn, siden basseng området var så liten og ikke så veldig mye aktiviteter for barn. All incl hotell, alkohol valg og mat var ikke så veldig bra. Men ellers Veldig bra renhold på hotellrom, kort vei til cleopatra stranden og til sentrum.
Stayed 5 nights in Sep 2023

6/10 Okay

Maria

Disliked: Staff & service, property conditions & facilities
Personalet var u venligt. Maden var fint Og hotels tilstand er meget gammel dør, vandhane seng larmer meget.
Stayed 6 nights in Jul 2023

8/10 Good

Ajsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk vistelse, blev uppgraderat till deluxrum, närhet till stan, Kleopatrastranden
Stayed 3 nights in Jul 2023

10/10 Excellent

Berke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hem çalışanların ilgisi hem de otelin konumu ve rahatlığı harikaydı.
Stayed 2 nights in Jun 2023

8/10 Good

Erdem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yeri merkezi temiz fiyat performans oteli
Stayed 1 night in May 2023

10/10 Excellent

Tiina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huippua palvelua ja erittäin siisti ja hyvä hotelli Alanyan keskustassa.
Stayed 1 night in Sep 2022

6/10 Okay

Danica

Liked: Cleanliness
Es gab viel Gemüsse zum Auswahl, aber wenig essbare Obst. Zu wenig Fleisch, immer das gleiche. Für die Kinder war das nicht geeignet. Personal war nett, auch besonders die im Reinigung.
Stayed 15 nights in Jul 2022

2/10 Terrible

abdelfatah

Disliked: Amenities
Ei mitä pidätävä
Stayed 7 nights in Jul 2022

6/10 Okay

Mehran

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Russer hotel med elendig smagsløst mad.

Russer hotel med elendig smagsløst mad. Kokken står ved hvert måltid og nedstire og sviner gæsterne til på tyrkisk hvis man så meget som rynker på næsen over maden. Det skulle forstille at være et 4 stjernet hotel. Men hvis man beder en tjener, som alligevel bare står og snakker om noget at drikke til sit ellers afskyelige måltid, bliver man mødt med et grin og et flabet svar om at det kan du selv hente i baren. Morgen maden består af tørt brød og smagsløst slatten ost skåret, der af uforklarlige årsager er skåret ud i trekanter? De har en æg-station som står klar, men på den uge jeg var der oplevede jeg kun 1 gang at der var en kok til at betjene den. Alle de andre dage kunne man godt kigge langt efter spejleæg eller omlet. Til sidst måtte jeg selv gå ind og lave mine egne æg, da det var umuligt at få personalet til det. Receptionisterne er søde nok, og de eneste på hotellet der snakker engelsk. På hotellets beskrivelse står der, at de har tilknyttet privat strand med solsenge og de har 3 barer. Det passer dog ikke ikke! Der er kun 1 bar åben på hotellet og det er muligt det er deres privat strand, men det er ikke noget man som gæst kan nyde godt af. All Inclusive gælder ikke på deres "private strand" og ligge stole skal man betale for, ligesom alle andre der kommer udefra. Kunne havde være et fint Hotel, hvis der var noget ledelse der fungerede.
Stayed 7 nights in Jun 2022

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location close to the beach. Reasonable selection of food and drinks for this money.
Stayed 3 nights in May 2022

6/10 Okay

Elena

Disliked: Property conditions & facilities

Не рекомендую

Люблю начинать с плюсов. Отель отлично расположен. Близко и к пляжу, и к центру. Вокруг есть все необходимое: кафе, магазины, мигрос. Персонал делает все необходимое. НО! Отель, его номера, ресторан, холл очень, очень уставшие! Все такое видавшее виды. Еда такая, что голодными не останитесь, но тоже очень скромно и непрезентабельно.
Stayed 8 nights in Oct 2021

6/10 Okay

Agnieszka

Liked: Cleanliness, property conditions & facilities, room comfort

Super lokalizacja z rozczarowującą kuchnią

Przyjemny obiekt, czysty, dbałość o higienę wysoka, obsługa ok, lokalizacja znakomita. Jedyny mankament to posiłki. Mieliśmy opcję all inclusive, ale po jednej kolacji i śniadaniu zrezygnowaliśmy z korzystania z hotelowej restauracji. Dla nas posiłki były niejadalne. Szkoda bo kuchnia turecka jest wyśmienita. Jedliśmy poza hotelem
Stayed 1 night in Oct 2021

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra

Jättebra hotell bra service. Underbar personal . Och bra läge 🙏
Stayed 4 nights in Oct 2021

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location and very friendly staff
Stayed 7 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Месторасположение возле бутиков и магазинов. Небольшая прогулка до пляжа. Персонал говорит на русском языке. Вечерняя анимация в другом отеле с напитками все включено. Приятное пребывание в этом отеле. Кондиционер работает очень хорошо. Негативных сторон не наблюдалось. Все предусмотрено для хорошего отдыха туристов.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyvä hotelli

Hyvä hotelli ja ihana yksityinen ranta. Suosittelen nuorille pariskunnille. Miinuksena: huoneet ovat pieniä.
Stayed 2 nights in Apr 2021

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель для своих денег отличный.
Stayed 3 nights in Nov 2020

4/10 Poor

Burhan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Yönetim çok kötü

Otel yönetiminin müşteriye davranışı iyi değil yönetimde sorun var
Stayed 1 night in Oct 2019

4/10 Poor

Camilla Friis

Liked: Room comfort
Disliked: Staff & service

En ikke rar oplevelse.

Der manglede tallerkener, kopper, bestik. Tjenerene fik skæld ud, og undskyldte til gæsterne. Nogle tjenere græd, ikke et smil.. var til tider ubehøvlet sagde til gæsterne at de havde drukket 5 øl i dag eller 7 sodavand. Sprang rengøring over til tider på værelserne. For mange russer, river alt til sig fra buffen, ingen mad efter 10 min åbenhed.
Stayed 15 nights in Oct 2019

6/10 Okay

Michal

Liked: Property conditions & facilities, room comfort

Bad start but happy end

Beginning of our stay was the worst you can imagine. When we arrived, hotel was full and there was no room for us. It was told to me, that there was problem with credit card and it was my fault. Luckily I had all information about our reservation and also contacted hotel few days before. After almost 1 hour of arguing, we got compensation and could use other hotel as well which was very good. We enjoy stay there mostly because of the other Xperia hotel. Food was nice, lot of sweets and everything. Staff was friendly, just on reception they could speak better english. Wi-fi almost didn't work, minibar just with water (at least something and water every day), I could imagine better cleaning of the room (we had to press button to show to clean our room, because they didn't come for one day - nobody inform me if I have to press it, there should be daily cleaning). So bad start, but it enden up really good and we enjoyed it - thanks to the manager (but if I wouldn't speak english and wouldn't be able to negotiate about situation, we would have to pay extra 50 euro for stay in other hotel for one night and without any compensation or canceling of our stay). If you wanna be close to city center, it's great place. Close to shopping, bar and everything.
Stayed 7 nights in Aug 2019